Administrative Skills, Calendar Management, Co-Payments, Communication Skills, Computer Software, Credit and Collections, Demographics, Detail Oriented, Epic Systems, Healthcare Software, Insurance, Medical Billing, Medical Office, Medical Records, Medical Terminology, Organizational Skills, Patient Care, Patient Follow-up, Plan Meetings, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Service Delivery, Time Management
Mount Pleasant, South Carolina
Join the Novant Health team as a Patient Services Coordinator III!
- Status: Full Time
- Schedule: The workday typically begins between 7:30 AM and 7:45 AM and concludes after the final patient has been seen, generally between 4:30 PM and 5:30 PM, depending on patient volume and provider scheduling needs. Friday hours are shortened, with the office closing at 3:00 PM.
What We're Looking For:
- Education: High School Diploma or GED, required.
- Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
- Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
- Additional Skills Preferred: Proficient in use of all computer software utilized in practice.
What You'll Do:
Key Duties:
As a Patient Services Coordinator, you’ll be the first point of contact for our patients— making a lasting impression with every interaction. You’ll:
- Manage Patient Information: Accurately record and update patient demographics, insurance details, and medical histories.
- Coordinate Appointments: Schedule and confirm patient appointments, ensuring timely and efficient service.
- Handle Billing and Collections: Post charges, process co-pays, and manage patient collections with attention to detail.
- Support Administrative Functions: Cross-train in various administrative support roles to enhance team efficiency.
- Deliver Exceptional Service: Provide compassionate and professional assistance to patients, families, and team members.