Patient Services Coordinator III

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

• Greeting patients and providing excellent customer service.
• Checking patients in and out for appointments.
• Verifying patient demographics, insurance, and eligibility.
• Scheduling, rescheduling, and canceling appointments.
• Answering phones and responding to patient questions.
• Collecting copays, deductibles, and other payments.
• Registering new patients and updating medical records.
• Processing forms, records requests, and other administrative paperwork.
• Maintaining confidentiality and following HIPAA requirements.
• Managing the front desk, waiting room, and daily patient flow.
• Resolving patient concerns professionally and escalating difficult issues when necessary.
• Performing additional administrative duties and helping keep clinic operations running smoothly.