Patient Services Coordinator III

Novant Health is looking for a Patient Services Coordinator III to join our Wrightsville Beach Family Medicine team!

Location: Allens Lane, Wilmington, NC 28403

Work Hours: Monday-Friday 7:45am-5pm with 1 rotating half day 

About the Clinic

Novant Health Family Medicine Wrightsville Beach provides comprehensive primary care to patients of all ages in a welcoming outpatient setting. Located in Wilmington, just minutes from the Wrightsville Beach causeway, the clinic offers preventive care, same-day and next-day sick visits, annual and school/sports physicals, immunizations, women’s and men’s health services, chronic condition management, weight-control counseling and sports medicine. The team also provides a variety of in-office procedures and diagnostic testing, allowing patients to receive convenient, well-rounded care close to home. 

Why Join Us?

• Make a meaningful impact: Build relationships with patients and families while supporting their health through every stage of life.
• Variety in your day: Work in a dynamic family medicine setting caring for patients across a wide range of ages and needs.
• Whole-person care: Be part of a team focused on preventive care, chronic disease management, wellness and acute care.
• Collaborative team environment: Work alongside experienced providers and clinical staff committed to delivering high-quality, compassionate care.
• Convenient outpatient setting: Enjoy a Monday-Friday clinic environment with no weekend hours.
• Prime Wilmington location: Work near Wrightsville Beach, Landfall, Mayfaire and UNCW, offering easy access to the best of the Wilmington area.
• Be part of Novant Health: Join a nationally recognized health system with opportunities to grow your career while making a difference in the communities we serve.

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

• Welcome patients and accurately complete registration, demographic and insurance information in the electronic medical record.
• Verify and update patient information, obtain required signatures and collect co-pays and outstanding balances.
• Schedule appointments based on patient needs, provider availability and urgency.
• Complete patient check-out, including verifying charges, scheduling follow-up appointments and reconciling daily payments.
• Review and resolve Epic work queues, charge edits, billing errors and claim denials to support accurate and timely reimbursement.
• Partner with coding, revenue cycle and clinical teams to resolve billing, insurance and charge capture issues.
• Serve as a resource to patients and team members regarding registration, insurance and billing questions.
• Answer phones, communicate messages and complete general clerical duties as needed.
• Collaborate with teammates to identify process improvements and support practice goals.
• Deliver an exceptional patient experience through clear communication, empathy and a commitment to keeping patients informed throughout their visit.
• Model Novant Health's mission, vision, values and commitment to compassionate, inclusive care.