Administrative Skills, Calendar Management, Co-Payments, Communication Skills, Computer Software, Current Procedural Terminology (CPT), Demographics, Epic Systems, Healthcare Software, High School Diploma, ICD-9, Insurance, Medical Billing, Medical Office, Medical Records, Medical Terminology, Medicine, Organizational Skills, Orthopedics, Patient Assessment, Patient Care, Patient Follow-up, Presentation/Verbal Skills, Problem Solving Skills, Sports Medicine, Team Player, Time Management
Patient Services Coordinator Be the Heartbeat of Exceptional Care at Novant Health
Position: Patient Services Coordinator
Location: Cary , North Carolina
Department: Orthopedic & Sport Medicine
Employment Type: Full Time, M-F 8:00a-5:00p
At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.
What We're Looking For:
- Education:
- High School Diploma or GED, required.
- Experience:
- Three years of experience in a medical office setting, required.
- Other related experience may be considered in lieu of medical office experience.
- Additional Skills (required):
- Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
- Additional Skills (preferred):
- Proficient in the use of all computer software utilized in the practice.
What You'll Do:
As a Patient Services Coordinator VI, you’ll be the first point of contact for our patients — making a lasting impression with every interaction. You’ll:
- Processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.
- Greet and Check in patients for orthopedic appointments
- Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner.
- Cross-training required in multiple administrative support functions.
- Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers.
- Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process.