Administrative Skills, Calendar Management, Co-Payments, Communication Skills, Computer Software, Current Procedural Terminology (CPT), Demographics, Epic Systems, Healthcare Software, ICD-9, Insurance, Medical Billing, Medical Office, Medical Records, Medical Terminology, Organizational Skills, Orthopedics, Outpatient Care, Patient Assessment, Patient Care, Patient Follow-up, Presentation/Verbal Skills, Problem Solving Skills, Team Player, Time Management
Winston-Salem, North Carolina
Patient Services Coordinator Be the Heartbeat of Exceptional Care at Novant Health
Position: Patient Services Coordinator
Location: Winston- Salem, North Carolina
Department: Behavior Health Outpatient Clinic - Kimel Park
Employment Type: Full Time, M-F 8:00a-5:00p
At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.
What We're Looking For:
- Education: High School Diploma or GED, required.
- Experience: One year Medical office setting. Other related experience may be considered in lieu of medical office experience, required.
- Licensure/Certification:
- Additional Skills (required):
- Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments.
- Requires understanding of CPT and ICD9-CM coding processes.
- Requires excellent verbal communication skills.
- Must be able to work with changing priorities.
- Requires excellent organizational, problem solving and critical thinking skills.
- Must be able to interact with individuals of all cultures and levels of authority.
- Requires the ability to maintain confidentiality.
- Must be able to function as part of a team.
- Must possess initiative.
- Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
- High level of working knowledge of EPIC systems.
- Detailed knowledge of multiple payors’ billing requirements.
- Familiarity of coding requirements for practice specialty.
- Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.
What You'll Do:
As a Patient Services Coordinator, you’ll be the first point of contact for our patients — making a lasting impression with every interaction. You’ll:
- Processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.
- Greet and Check in patients for orthopedic appointments
- Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner.
- Cross-training required in multiple administrative support functions.
- Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers.
- Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process.