Patient Services Coordinator IV

Patient Services Coordinator  Be the Heartbeat of Exceptional Care at Novant Health

• Position: Patient Service Coordinator IV
• Schedule: Full Time, Days 8:00am - 5:00pm
• Department: Novant Health Podiatry
• Location: Mothershed Foot & Ankle Clinic in Winston Salem

At our practice, you’ll be part of a compassionate care team helping patients with foot and ankle conditions, diabetic foot care, minor surgical procedures, wound care, and more. If you thrive in a fast-paced environment and are committed to high-quality, patient-centered care, we want to hear from you.

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

• Greet and Check in patients for  appointments
• Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner.
• Cross-training required in multiple administrative support functions.
• Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers.
• Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process.