Patient Services Coordinator Lead

Be the Difference Behind Every Patient Experience

Are you a people-focused leader who thrives on solving problems, communicating with confidence, and keeping a busy healthcare practice running smoothly? We’re looking for a Patient Service Coordinator Lead who brings energy, professionalism, compassion, and strong leadership to the clinics. 

Patient Services Coordinator LEAD - remote

Schedule: Full Time, Days

Department: Novant Health Float Pool

Location: North Carolina - Preferable one of the following Market: Triad Market, Charlotte Market or Coastal Market

The Patient Service Coordinator Lead plays an essential role in supporting the daily operations of the physician practice and ensuring a positive, efficient experience for patients and team members.

• Provide back-up support to the Clinic Administrator in the daily operations of the practice's business office functions.
• Serve as a lead resource for Patient Service Coordinators and provide guidance and support with daily administrative operations.
• Ensure patient demographics, insurance information, charges, and collections are recorded accurately and in a timely manner.
• Schedule patient appointments accurately and efficiently while helping optimize clinic schedules and patient access.

• Education:
  • High School Diploma or GED, required.
• Experience:
  • Minimum of three years of clerical experience in medical office setting, required. 
  • Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required):
  • Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD10-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.

• Deliver exceptional customer service and create a welcoming, professional experience for patients and families.
• Communicate clearly and respectfully with patients, providers, coworkers, and other members of the healthcare team.
• Use strong problem-solving skills to identify and resolve scheduling, registration, insurance, billing, and patient-service concerns.
• Assist with resolving escalated patient concerns and determine when issues should be referred to the Clinic Administrator or appropriate department.
• Maintain accuracy and attention to detail when handling confidential patient and financial information.
• Cross-train in multiple administrative support functions to ensure appropriate coverage and continuity of business office operations.
• Assist team members with questions, workflow challenges, and administrative processes.