3311809 Patient Services Coordinator, Marlborough , MA 3 months
Sigma Systems is currently looking for a Patient Services Coordinator to work with the OP Registration: Registrar at UMASS in Marlborough , MA.

Shift Timings: This position requires flexibility to work an 8-hour shift scheduled between 6:00 AM and 8:00 PM, based on department needs.
Shifts may vary Monday through Sunday, including rotating weekends.
Availability for 1–2 Saturdays per month (typically 7:00 AM – 3:00 PM) is required.
Holiday coverage is required (potentially every other holiday).
During the first 3–4 weeks, candidates must be available to train on varying shifts.
EPIC training will take place onsite in Worcester for the first two weeks (8:00 AM – 4:30 PM).

Major Responsibilities:

• Enter Lab, Radiology and basic ancillary service appointments to schedules. Schedules patients for treatment and services for multiple providers at multiple campuses.
• Coordinates the provision of multiple services to patients. Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations. Collects patient liabilities prior to or on the date of service, as appropriate.
• Arranges a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.
• Prioritizes visits and services in a manner that will foster more efficient utilization of physician's clinical staff, and patient's time, as well as equipment and facilities.
• Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
• Telephones and/or notifies patient of appointment times. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• Mails patient information packets to patients.
• Transcription of paper orders when applicable.
• Assesses patients' financial needs and directs accordingly to financial counseling, and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.
• Maintains accurate and timely records, logs, charges, files and related information as required.
• Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc.
• Reviews work queues to ensure accurate and timely billing.
• Monitors and maintains Patient Access and Revenue Cycle Work queues.
• Maintains scheduling and/or registration accuracy rate of 97% or above.

Required:

• Associate's degree in business, Healthcare, or a related field.
• Preferred: Bachelor's degree in business, Healthcare, or a related field.
• 2–3 years of experience in patient access, scheduling, registration, or a related healthcare role.
• Required: Experience with EPIC (EMR system).
• Experience with insurance verification, prior authorizations, and patient financial collections.
• Ability to accurately manage patient demographics, scheduling, and multiple providers/services.
• Strong customer service, communication, and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.

MISC DETAILS:
*No parking fees with this location
*Not Temp to Perm
*Dress code - Dress code is business casual or scrubs (no crocs or open toed shoes)
*Interviews are via teams