Patient Services Coordinator - Open Access - Full Time

About NOMS Healthcare:

NOMS Healthcare provides a different approach to healthcare for the communities we serve. We are physician owned and led, where patient care is the top of mind for all team members. Our goal is to continually expand our scope and depth of services to meet the ever-changing needs of our patients.

NOMS is also deeply committed to improving the health and well-being of our communities. We actively engage in initiatives that enhance access to patient care, promote wellness, and strengthen the overall health of those we serve. Our practices are recognized for exceeding patient expectations and setting the standard for excellence.

At the heart of our culture are the values that guide everything we do. Trust. Teamwork. Patient-Centered Care. Community Focused. High Quality. These principals are more than words on a page – they shape how we serve, collaborate and grow together. 

The Challenge (Job Summary):

The Patient Services Coordinator is responsible for assisting patients and providers by answering medical questions, chart management, and running patient reports. Set schedule: Friday, Saturday, and Sunday: 8am-8pm. Must be able to work weekends. 

Key Responsibilities & Essential Functions:

• Answer patient calls after hours, relay patient messages, and communicate urgent patient concerns with providers as needed.
• Document thoroughly within patient charts of our electronic medical record system
• Assist our clinicians with patient reports
• Assist with prior authorizations, referrals, and medical records
• Complies with all HIPAA regulations and policies
• Other duties as assigned

What you need to succeed:

• Knowledge of the health care field.
• Knowledge of information that must be conveyed to patients and their families.
• Skill in performing tasks correctly.
• Skill intact and diplomacy in interpersonal interactions.
• Skill in understanding patient education needs, and effectively sharing information with patients and their families.
• Skill in identifying equipment problems and correcting or notifying supervisor.
• Ability to be flexible and handle changing priorities.
• Ability to communicate clearly.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize and complete delegated tasks.
• Ability to demonstrate compassion and caring for others.
• Ability to apply written instructions and standardized work practices.
• Ability to establish and maintain effective relationships with physicians, co-workers, patients and patients’ families.

Education and Work Experience:

• High School Diploma Required
• Minimum of one year work experience in public contact job. Preferable in a medical office environment
• Current CMA or RMA or current LPN 

What We Offer You: 

A Wonderful Environment: This position is based in Ohio, where you’ll be part of a supportive team of positive, collaborative colleagues.

Work-Life Balance: We recognize that exceptional care begins with a healthy, supported team. NOMS promotes a culture of balance that values time for family, wellness, and personal growth.

Benefits: NOMS offers a comprehensive benefit package including medical, dental, vision, life insurance, and a variety of a la carte options. NOMS also has a focus on employee health, offering an impressive wellness incentive program.  

Competitive Pay: We’re proud to offer pay rates that reflect the skill, dedication and impact of our team members. Our Human Resources team conducts annual wage reviews to ensure NOMS remains aligned with market standards and continues to attract and retain top talent.

Career Growth & Development Opportunities: We value promoting from within and have leadership and development training program for individuals who want to move up. We are proud to have managers who started as medical receptionists and have worked their way up. 

Working Conditions & Physical Demands: The work environment is well-lit, well-ventilated, and designed for comfort and efficiency. This position requires sitting for extended periods, as well as occasional stooping, bending, or reaching. The ideal candidate must be able to view computer screens for long durations and work effectively in a fast-paced, collaborative office setting.

NOMS Healthcare is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.