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Patient Services Coordinator (Scheduler)

A-Line Staffing Solutions

Blacksburg, VA

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JOB DETAILS
SKILLS
Administrative Skills, Clinical Support, Co-Payments, Computer Skills, Computer Systems, Consulting, Demographics, HIPAA (Health Insurance Portability and Accountability Act), Information Technology & Information Systems, Insurance, Medical Office Administration, Medical Records, Medical Treatment, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Oncology, Organizational Skills, Patient Care, Patient Charts, Positron Emission Tomography (PET), Schedule Development, Telephone Skills, Time Management, eLearning
LOCATION
Blacksburg, VA
POSTED
1 day ago
Overview
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Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, toinclude the Code of Ethics and Business Standards, and US Oncologyâ€s Shared Values.

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SCOPE: Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncologyâ€s Shared Values.

Responsibilities
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  • Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
  • Provides and explains paperwork for the patient to complete prior to examination.
  • Collects, proofs for completeness, and scans/files patient forms. Updates demographics and insurance information in the system.
  • Collects co-pays and balances; provides receipt. Answers phone calls in a prompt, courteous, professional manner.
  • Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate.
  • Communicates messages in an accurate and timely manner according to procedures.
  • Contacts clinic personnel as appropriate
  • Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
  • Schedule outside consults/procedures ordered by physician
  • Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintains lobby area in a neat and orderly manner.
  • Maintains a legible supply of forms and appropriate office supplies required for daily activities.
  • Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patientâ€s records. -Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance.
  • Maintains the chart message and anything that is in queue.
  • Scans and copies updated insurance cards. -Other duties as requested or assigned. May type memos and formÂ

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Qualifications
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High school diploma or equivalent required. At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required. Knowledge of this practiceâ€s personnel, daily routines, and scheduling a plus. Proficiency with computer systems and Microsoft  Office (Outlook, Word, and Excel) required. -Must successfully complete required e-learning courses within 90 days of occupying position. -Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility. -Shows work commitment: Sets high standards of performance and works efficiently to achieve them. -Commits to quality: Emphasizes the need to deliver quality products and/or services

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About the Company

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A-Line Staffing Solutions

A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries. Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day. A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent. For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism. To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2004
WEBSITE
http://www.alinestaffing.com/

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