Patient Services Coordinator

Description:

FLOAT:

Onsite at locations:

• 550 17th Ave, Ste 680, Seattle, WA 98122
• 550 17th Ave, Ste 450, Seattle, WA 98122
• 1600 E Jefferson St, Ste 600, Seattle, WA 98122

SCHEDULE:
Monday - Friday, 0830-1700 (no weekends, no holidays, no call)

ESSENTIAL FUNCTIONS:

• Greets and directs patients and visitors presenting to all patient access areas within Swedish Health Services.
• Works closely with patient, families, visitors, physicians, and staff to identify needs, answer questions, resolve problems, or provide other information. Exhibits exceptional compassion and sensitivity to all.
• Demonstrates Culture of Safety values in daily operations. Is a patient advocate. Identifies special needs of patients (e.g. need for interpreter, wheelchair, too ill to wait at front desk) and communicates appropriately to assure safe patient care outcomes.
• Interviews patients applying Patient Selection and Creation P& Pand obtains patient demographic and insurance information. Documents complete and accurate information in EPIC ADT application including coverage eligibility, scanning and PCP information. Dispenses patient information brochures.
• Performs timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types.
• Validates patient's signature for consent/financial responsibility acknowledgement. Obtains and witnesses appropriate signatures.
• Obtains Advance Directive and Medicare information. Collects additional information as required by patients' circumstances (Medicare Secondary Payor Questionnaire, Important Message from Medicare etc.) to ensure Regulatory Compliance.
• Verifies patient insurance coverage utilizing computer applications and coordinates with Financial Counselors referral/authorization requirements as appropriate.
• Coordinates room assignments and general "Bed Liaison" functions as appropriate.
• Reviews patient admissions records for completeness and accuracy of registration data.
• Assists patients during hospital stay to complete registration data and identify medical plan coverage. Provides Financial Assistance Application as appropriate and assists in resolving billing issues for patients and/or directs patients to the appropriate personnel.
• Coordinates general patient flow including direct admits. Assists in problem solving around patient flow issues (e.g. wait time concerns).
  Establishes and adjusts priorities based on patient acuity and circumstances.
• Is able to discharge and transfer patients as requested.
• Collects private pay deposits, co-pays and out of pocket payments prior to discharge.
• Accepts, documents, secures and monitors patient valuables.
• Coordinates with designated staff resource to provide expert response to non-coverage issues and patient liability questions.
• Serves as contact personal for patient questions regarding charges and insurance coverage issues. Advises patients of alternate sources of coverage including Financial Assistance and private pay arrangements.

REQUIRED QUALIFICATIONS:

• 1 year of experience in medical office or related healthcare experience.

ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.