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Patient Care Jobs in Seattle, WA

Patient Services Coordinator

vTech Solution

Seattle, WA

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JOB DETAILS
SKILLS
Clinical Support, Communication Skills, Communication Systems, Communications Protocols, Continuous Improvement, Current Procedural Terminology (CPT), Customer Support/Service, Electronic Medical Records, Establish Priorities, Financial Services, Healthcare, ICD-10, Insurance, Leadership, Medical Records, Medical Terminology, Medical Treatment, Medicine, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Organizational Skills, Patient Admissions, Patient Care, Patient Confidentiality, Presentation/Verbal Skills, Primary Care, Quality Management, Quality of Care, Reporting Skills, Service Delivery, Surgical Procedures, Team Player, Time Management, Writing Skills
LOCATION
Seattle, WA
POSTED
2 days ago
Job Summary:

The Patient Care Coordinator (PCC) is responsible for coordinating seamless care delivery for patients in a surgical or non-surgical primary care setting. Acting as a patient advocate, the PCC ensures patients have access to healthcare services by facilitating communication between patients, providers, ancillary services, and external agencies. The role involves managing pre-operative and pre-admission processes, scheduling, and supporting clinic efficiency and quality improvement activities.
Responsibilities:
  • Serve as the primary contact for clinic providers, patients, families, referring physicians, outside agencies, and the public regarding clinic services.
  • Act as liaison between patients and clinic areas to coordinate pre-operative planning, preparation, and planned hospitalizations.
  • Coordinate pre-admission tests, pre-surgery appointments, and procedures as delegated.
  • Ensure complete medical records are available at patient visits, admissions, and procedures.
  • Facilitate document flow between patients, providers, and payers.
  • Communicate care coordination status and completion to healthcare team members.
  • Address internal referrals in a timely manner under clinic leadership direction (if applicable).
  • Collaborate with financial services to ensure financial information is complete prior to appointments or procedures.
  • Assist with scheduling surgeries, procedures, or ambulatory management services.
  • Promote and maintain safety for patients, families, and coworkers through adherence to procedures and timely communication.
  • Provide summary reports on referral volumes and status to clinic leadership (where applicable).
  • Participate in quality assessment and improvement activities to enhance clinic and divisional effectiveness.
  • Maintain and improve professional competence, knowledge, and skills through ongoing learning.
  • Apply policies, procedures, protocols, and standards of practice consistently.
  • Represent the organization positively and demonstrate core values including patient-centered care, respect, teamwork, continuous improvement, and leadership.
  • Consistently use the AIDET communication system for excellent service delivery.
Required Skills & Certifications:
  • Minimum 1 year experience in a medical/healthcare setting or 2 years in a customer service role.
  • Experience providing high-level customer service in a fast-paced environment with confidentiality.
  • Solid understanding of medical terminology.
  • Knowledge of CPT and ICD10 coding.
  • Working knowledge of insurance authorization processes.
  • Strong written and verbal communication skills.
  • Excellent organizational, planning, and prioritization abilities.
  • Ability to work effectively in a team environment and maintain professional relationships.
  • Proficiency with Microsoft Office applications including Word, Excel, and Outlook.
Preferred Skills & Certifications:
  • Experience with Electronic Medical Records (EMR) systems.
Special Considerations:
  • Role is on-site and patient-facing in a primary care clinic environment.
  • Strict adherence to patient confidentiality and privacy standards.
  • Must demonstrate flexibility and willingness to take on increasing responsibility.
  • Consistent application of organizational values and communication protocols.
Scheduling:
  • Monday through Friday, 8:00 AM to 5:00 PM.
  • No weekends, holidays, or on-call duties.
  • Position is a 13-week contract.

About the Company

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