Patient Services Coordinator

Job Description

Provides administrative and patient support within a healthcare setting, ensuring accurate documentation, effective communication, and a positive experience for patients and clinical staff. This role supports the nursing team by attending required meetings and trainings, maintaining detailed records of care, and using electronic systems to manage patient information efficiently.

Responsibilities

• Attend meetings, orientations, and trainings as directed by the charge nurse and management to stay current on policies, procedures, and workflow changes.
• Document care provided on the appropriate forms and systems during each shift and at the end of the shift, ensuring accuracy and completeness.
• Use electronic medical records (EMR) and other healthcare record systems to enter, update, and retrieve patient information in a timely and accurate manner.
• Apply medical terminology correctly when documenting and communicating patient-related information.
• Provide professional and courteous customer service to patients, families, and healthcare team members.
• Collaborate with healthcare support staff and clinical teams to support smooth patient flow and coordination of services.
• Use Microsoft Office and related computer applications to complete daily administrative tasks and documentation.

Essential Skills

• Knowledge of medical terminology sufficient to document and communicate patient care information accurately.
• Experience working with electronic medical records (EMR) or electronic healthcare record systems.
• Proficiency with Microsoft Office or Microsoft suite applications.
• Strong customer service skills in a healthcare or healthcare support environment.
• Ability to document care clearly and accurately on required forms and systems throughout and at the end of each shift.
• High School Diploma or its equivalent.
• General computer skills with the ability to learn and use healthcare-related software.

Additional Skills & Qualifications

• Previous experience in a healthcare support or patient services role is beneficial.
• Strong written and verbal communication skills to interact effectively with patients, families, and staff.
• Attention to detail and accuracy when handling patient records and documentation.
• Ability to work collaboratively as part of a multidisciplinary healthcare team.
• Organizational and time-management skills to handle multiple tasks during a busy shift.

Work Environment

This position operates in a healthcare facility environment, supporting clinical staff and patients. The schedule follows a second shift from 3:00 p.m. to 11:00 p.m., with every other weekend required. The role offers shift differentials for second shift hours and additional differential pay for weekend shifts. You will work extensively with electronic medical records systems and Microsoft Office applications while interacting regularly with patients, families, and healthcare professionals. The environment is fast-paced and patient-focused, with access to benefits such as health, vision, and dental insurance, a 401(k) plan, and sick time, as well as opportunities for growth and development within the organization.

Job Type & Location

This is a Contract to Hire position based out of Windham, CT.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Windham,CT.

Application Deadline

This position is anticipated to close on May 29, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.