Patient Services Intermediate

Apply Now

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The staff of the U-M Occupational Health Services (OHS) works as a team to provide U-M Ann Arbor campus and Health System faculty and staff with care that is convenient, effective, and caring. This position is responsible for providing exceptional customer service, scheduling appointments, managing patient health information, and communicating with patients in an effective and professional manner. This position possesses a broad understanding of OHS system, process and workflows; has the ability to handle more complex inquiries and complex issues, while referring the most complex issues to a higher level; works under general supervision.

Responsibilities*

• Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
• Triage requests for new patient appointments to a diverse and complex array of medical services (e.g. injuries and illnesses, vaccinations, immunizations, regulatory exams, body substance exposures, pre-placement exams etc.)
• Schedule patients for a wide variety of appointments including Medical Surveillances and follow up appointments.
• Assist patients and providers with obtaining pertinent medical information for medical visits (e.g. medical records, test results, etc.)
• Check-in patients: ensure the patient has all necessary information for their appointment(s) and verify all demographic information to be true and accurate.
• Enter visits, patient information and other necessary information in OHS electronic medical record, Enterprise Health
• Work with health care providers to coordinate care.
• Follow up on no show and cancelled appointments.
• Manage phone calls, respond to questions and route/triage calls as necessary.
• Complete case management related to work injuries
• Process faxes and emails. Scan documents for electronic medical record upload and/or distribute as appropriate.
• Process electronic results and emails to patients via Enterprise Health.
• Identify and monitor reoccurring operational problems and collaborate with clinic team to resolve them.
• Check-out patients and provide claim information as orders and directions to other units.
• Coordinate timely referral appointments with other departments, specialists, etc.
• Communicate effectively with other departments outside of OHS.
• Practices within the scope of license, certification, or registration.
• Comply with all applicable continuing education requirements.
• Comply with all University of Michigan and departmental standards and expectations.
• Supports the department's commitment to continuous improvement activities and principles through positive and respectful contribution in all problem-solving and change processes.
• Performs other duties as assigned.

Other Related Duties:

• Practices within the scope of license, certification, or registration.
• Comply with all applicable continuing education requirements.
• Comply with all University of Michigan and departmental standards and expectations.
• Supports the department's commitment to continuous improvement activities and principles through positive and respectful contribution in all problem-solving and change processes.
• Performs other duties as assigned.

Required Qualifications*

• Graduation from high school or an equivalent combination of education and experience.
• Minimum 3 years of experience.

Desired Qualifications*

• Associates degree in a medical field

• Experience working within a large, complex healthcare setting.

• Knowledge of University policies & procedures.

• Previous experience working in an occupational health setting

• Medical terminology.

• Enterprise Health, MiChart and/or other electronic medical record system experience.

• 3 or more years of customer Service experience within the medical field.

• Demonstrates a high standard of personal and professional conduct; possesses excellent customer service, interpersonal, and written and oral communication skills; and demonstrates ability to interact with a diverse population.

• Demonstrated team player with the ability to work independently.

• Strong organizational and prioritization skills with ability to handle multiple responsibilities in a fast-paced environment with accuracy.

• Demonstrated effective problem-solving skills.

• Demonstrated proficiency with computer skills, Microsoft Office software, Outlook and other applicable platforms.

• Ability to complete basic clerical/support tasks, including proper telephone technique, typing, computer and data entry skills.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

8:30 AM - 5:00 PM

Monday-Friday

Flexibility is required to support changing clinic needs and operational priorities

This position is Full-Time Onsite

Additional Information

Physical Requirements:

The employee will be able to perform the assigned duties and responsibilities with or without reasonable accommodations: ability to work in a sedentary position for long periods of time, ability to communicate/exchange information, fine motor coordination/dexterity necessary for keyboarding or typing, and may require reaching, bending, twisting, stooping, moving about, lifting of up to 10 pounds, etc., with or without the use of assistive/adaptive devices.

OCCUPATIONAL HAZARD INFORMATION:

• Staff members may have routine exposure to all chemical inventory, inclusive of hazardous materials, including but not limited to: the office, hospital and clinics.
• Chemical inventory reference materials are available to all staff in the form of hard copy and on-line Material Safety Data Sheets.
• Staff may carry out assignments at the hospital, clinics, campus departments and the OHS clinic.
• Staff may drive their personal vehicle and/or walk on uneven surfaces to these various work site locations in all weather conditions on a regular basis.

This description is intended to indicate the kinds of tasks and levels of work and/or difficulty that will be required of positions given this title

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.