Patient Services Intermediate

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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

Duties and Responsibilities

• Lead review and processing of permanent and temporary template changes across multiple locations.
• Ensure alignment with enterprise Cadence Business Team (CBT) standards, Ambulatory Care Operations Committee (ACOC) scheduling guidelines, and access optimization goals.
• Provide back-up coverage to other template editors in other specialties as needed and as directed by leadership.
• Participate in access collaborations meetings and other meetings as needed.
• Review incoming patient records for accuracy, completeness, and compliance with regulations.
• Organize and maintain health records in electronic health records (EHR) systems and/or paper files.
• Retrieve, assemble, and process medical records for physicians, clinics, billing departments or external requests.
• Monitor record completion and follow up on missing documentation.
• Other duties as assigned by the Administrative Manager/Administrative Director or other leaders, including training others as needed.

Required Qualifications*

• Graduation from high school or an equivalent combination of education and experience.

• Minimum 3 years of experience

• Demonstrate ability to work independently and multitask.

• Demonstrates ability to collaborate with others in a team environment, display leadership through problem solving and the initiative to advance knowledge.

Desired Qualifications*

• Three or more years of customer service experience within a medical environment.
• Experience with MiChart (Cadence and Reporting Workbench), Credentialed Super User desired.
• Proficiency in Microsoft Office software, as well as other databases, e-mail, and calendar-keeping software.
• Experience with MiChart.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.