Patient Services Manager 2

Role Overview

Make a Difference in the Patient Experience Every Day

Sodexo is seeking a dedicated and patient-focused Patient Services Manager 2 to join our team at Mohawk Valley Health System – Wynn Hospital in Utica, New York. Wynn Hospital is a state-of-the-art 375-bed acute care facility serving a diverse patient population and committed to delivering exceptional care and service.

This is an outstanding opportunity for a healthcare food service leader who thrives in a fast-paced environment and is passionate about patient satisfaction, employee development, and operational excellence. The Patient Services Manager 2 will oversee frontline union employees while serving as a key liaison between patient dining services, nursing, dietitians, and hospital leadership.

If you are a hands-on leader who enjoys building relationships, developing teams, and enhancing the patient experience, we encourage you to apply.

What You'll Do

• Oversee daily patient dining operations and patient meal service throughout the hospital
• Lead, coach, train, and develop frontline union employees to ensure exceptional service delivery
• Conduct daily patient rounding and service recovery to proactively address patient concerns and improve satisfaction
• Analyze patient satisfaction metrics and implement action plans to drive continuous improvement
• Serve as a liaison between nursing teams, dietitians, and patient dining operations
• Ensure meal accuracy, service quality, and timely meal delivery
• Support patient safety initiatives and contribute to a positive patient experience
• Monitor compliance with Sodexo Gold Check Standards, HACCP guidelines, food safety regulations, and sanitation requirements
• Promote a culture of accountability, teamwork, and service excellence

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Strong leadership and team development skills
• Experience managing patient dining, food service, hospitality, or healthcare operations
• Ability to build collaborative relationships with nursing, clinical teams, and hospital leadership
• Passion for delivering exceptional customer and patient experiences
• Experience analyzing performance metrics and implementing operational improvements
• Knowledge of food safety, sanitation, HACCP, and regulatory compliance standards
• Experience supervising union employees is preferred
• Excellent communication, problem-solving, and organizational skills
• Healthcare food service experience strongly preferred

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.