Administrative Skills, Communication Skills, Customer Relations, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, Documentation, Electronic Medical Records, File Maintenance, Healthcare Administration, Interpersonal Skills, Medical Office, Medical Office Administration, Medical Records, Medical Terminology, Medicine, Multitasking, Organizational Skills, Patient Care, Patient Registration, Telephone Skills
We are seeking a professional and customer-focused Receptionist / Patient Services Representative to support a busy medical practice with six practitioners. This individual will serve as the first point of contact for patients and play a key role in ensuring smooth front office operations and exceptional patient service.
Key Responsibilities
- Answer and direct incoming phone calls in a professional manner
- Greet and assist patients upon arrival
- Schedule and confirm patient appointments
- Verify patient insurance information and eligibility
- Register and discharge patients accurately
- Prepare, organize, and maintain patient files and documentation
- Ensure confidentiality and accuracy of patient information
- Provide excellent customer service to patients, families, and staff
- Assist with general administrative and clerical duties as needed
Qualifications
- Previous medical office or healthcare administrative experience preferred
- Knowledge of medical terminology is a plus
- Strong computer and data entry skills
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
- Strong attention to detail and organizational skills
Preferred Skills
- Experience with electronic medical records (EMR) systems
- Insurance verification experience
- Appointment scheduling experience in a medical setting
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Partners Personnel Management Services LLC