External Job Description And ResponsibilitiesTeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America's Greatest Workplaces in Health Care for 2025 – Becker's Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!What We OfferCareer Growth OpportunitiesA Culture anchored in a strong sense of belongingBenefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment401k (Discretionary match)Generous PTO8 Paid HolidaysEquipment Provided for Remote RolesJob Description OverviewThe Patient Service Representative (PSR) performs a variety of duties to accommodate and support patients and visitors to the urgent care facility. The PSR is responsible for warmly greeting and providing direct assistance to patients in verifying demographic and personal information for all who present for treatment. Competitive Compensation, with an estimated salary of $15.00 to $17.00 hourly.Essential Duties And ResponsibilitiesRepresents Immediate Care by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information.Creates a welcoming environment and acts as a patient advocate.Interacts calmly, respectfully and in a friendly manner with other staff at urgent care. Assists in clerical duties as needed, functioning as a member of the health care team.Registers all urgent care, occupational medicine and workers comp patients, scans and indexes all patients' charts and faxes patient charts to the primary care physician office on a daily basis. Prepares the superbills for the Occupational medicine clients.Verifies patient demographics, current insurance, and obtains patient consent to treat to ensure accurate billing. Collects co-pays and past due balances. Assists patients with various forms, and obtains insurance waiver signatures as necessary.Schedules patient initial and follow up appointments when applicable.Performs a variety of duties involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other business associates. Provides information to patients and their families on such matters as services, charges and routine treatment procedures.Performs administrative tasks and provides information to other departments upon request. Problem solves and utilizes resources to obtain patient information when patient is unable to communicate, seeking assistance as needed.Accepts packages and deliveries from outside and inside sources, directing and distributing or sorting as needed.Checks petty cash weekly, completes petty cash reports for reimbursement to company store whenever supplies are needed.Assists in compilation of data for regular and special reports as requested by the practice manager and other management personnel.Assists other departments as needed.Demonstrates the ability to accept responsibility for appropriate conduct within the office setting and with other department associates.Functions as a member of the health care team related to patient care by interaction and cooperation with physicians and other health care professionals.Maintains strict confidentiality of patient information.Reports errors or problems so that appropriate action may be taken for patient care.Ensures adequate and appropriate patient follow-up regarding prescriptions, referrals and diagnostic testing. Contributes to patient care through patient and family education, distributing resource literature and referrals as needed.Complies with quality assurance and HIPAA.RequirementsAssociates Degree in related field preferred, minimum of High School diploma requiredMinimum of 1 year in previous customer service related position required1 to 3 years' experience in a medical office/clinic environment preferredPrior experience with electronic medical records preferredPlease refer to skills Checklist for applicable skills requirementsJob BenefitsTeamHealth offers a competitive benefits package to include Medical/Dental/vision, 401k, PTO and Holidays.LocationOn-SiteWorking LevelFull-Time#J-18808-Ljbffr