Patient Services Representative 2

Careers

Skip to Main Content

Press Control+M to start dragging object

ptnbsid=3KbkQn%2feygouJWrDTfqFi3rAFsY%3d

Back

• Accessibility

• Enable Screen Reader Mode

• Keyboard Shortcuts

• Accessibility Help

Job Description

Search Category Name

Search keywords

Search in...

• Search Category Name

No results to display

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

• Title

Actions

*

• Home

• Help

Job Description

More Actions

*

Previous Job

Job Title

Patient Services Representative 2

Next Job

Apply for Job

Job ID

87022

Location

Rancho Cordova

Full/Part Time

Full Time

Add to My Favorite Jobs

Email this Job

Job Summary

The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned.

Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs.

This position is located in Rancho Cordova.

Apply By Date 7/2/2026 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• High School / GED equivalent or related work experience
• Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
• Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).
• Typing skills sufficient to use computer keyboard for timely and accurate input and production.
• Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
• Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits.
• Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
• Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
• Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
• Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and worker's compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
• Knowledge of ICD-10, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies.

Preferred Qualifications

• Prior medical setting and/or hospital experience
• Experience with medical insurance verification within a medical environment
• At least two (2) years of customer service and/or call center experience
• Experience performing appointment scheduling and patient registration

Key Responsibilities

• 50% - Coordination of Medical Office Services
• 50% - Additional Job Functions

Department Overview

Rancho Cordova Clinic is a high-performing ambulatory care clinic within UC Davis Health, serving a diverse and growing patient population through a broad range of primary and specialty care services. The clinic supports Family Medicine, Endocrinology, Breast Health, Behavioral Health, Ambulatory Infusion, and onsite ancillary services, including laboratory and radiology.

The department serves more than 20,000 patients annually and plays an important role in supporting patient access, preventive care, chronic disease management, specialty coordination, and patient-centered treatment planning. Our team works collaboratively across provider, nursing, clinical support, reception, referral, and administrative roles to ensure patients receive timely, compassionate, and coordinated care.

Rancho Cordova Clinic is known for its strong team culture, operational adaptability, and commitment to continuous improvement. The department actively supports initiatives related to patient access, quality outcomes, population health, referral coordination, disability and FMLA workflows, revenue integrity, patient experience, and front-end operational excellence.

The clinic team is expected to demonstrate professionalism, accountability, teamwork, and service-minded communication in every patient and team interaction. Our culture is built on engagement, kindness, problem-solving, and shared ownership of clinic success. Each role contributes to creating a welcoming environment where patients feel supported and staff are empowered to improve processes, identify barriers, and participate in solutions.

As part of UC Davis Health, Rancho Cordova Clinic supports the organization's mission to provide excellent patient care, improve health outcomes, and advance a culture of respect, inclusion, and continuous learning.

Department Specific Job Scope

The PSR II serves as the first patient-facing point of contact for Rancho Cordova Clinic and plays a critical role in creating a welcoming, professional, and patient-centered experience. This position requires a high level of patient interaction, strong customer service skills, and the ability to communicate effectively with patients, families, providers, clinical staff, and leadership.

The PSR II supports front office operations through patient check-in and check-out, appointment scheduling, registration updates, insurance verification, referral support, patient messaging, telephone communication, and workqueue management. This role requires accuracy, attention to detail, and the ability to multitask in a fast-paced ambulatory clinic environment while maintaining professionalism and patient confidentiality.

The PSR II is expected to help support patient access and clinic flow by identifying scheduling needs, insurance or referral barriers, and opportunities to improve the patient experience. This position also contributes to clinic initiatives and process improvement efforts related to access, registration accuracy, disability/FMLA workflows, referral coordination, and service recovery.

As part of the Rancho Cordova Clinic team, the PSR II is expected to demonstrate accountability, adaptability, teamwork, and a positive, engaged approach to supporting patients and colleagues.

POSITION INFORMATION

• Salary or Pay Range: $27.31- $33.88
• Salary Frequency: Hourly
• Salary Grade: 265
• UC Job Title: MED OFC SVC CRD 2
• UC Job Code: 009213
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): 8:00a - 5:00p Monday to Friday, based on operational need
• Location: UCDMG Rancho Cordova (PCN132)
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be willing to work overtime, variable days (including weekends), hours, and locations as required to meet business needs of the practice.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks

Apply for Job

• UC Davis Health Careers

• Sign In

• New User