Patient Services Representative 3

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Patient Services Representative 3

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Job ID

86831

Location

Davis

Full/Part Time

Full Time

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Job Summary

The UC Davis Comprehensive Cancer Center's Office of Community Outreach and Engagement is seeking a Patient Services Representative 3 (PSR 3) to provide front-line patient support for the Mobile Mammo+ clinic, ensuring a welcoming, efficient, and confidential experience for patients receiving care on the mobile clinic. This position will report 100% onsite to the Mobile Mammography clinic (primarily parked at the UCDH Elk Grove clinic or at a community-based location in the greater Sacramento area) to perform a variety of duties, including front office duties such as telephone and in-person reception, registration and pre-registration in EPIC, screening, benefits verification, scheduling, patient navigation to diagnostics as needed and coordination with clinical staff across UC Davis Health and community sites.

Apply By Date 6/21/2026 by 11:59pm

This posting is a Transfer/Promotional opportunity for UCD/UCDHS Employees (internal candidates). Applications from current UCD/UCDHS employees will be considered first. Applications from the public/external candidates may be considered if an internal candidate is not selected as the most qualified applicant.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• High school diploma, GED equivalent or equivalent experience / training
• At least one year of recent relevant experience.
• Knowledge and experience of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
• Strong interpersonal and communication skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public across diverse populations with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset, with a focus on patient-centered care and team collaboration.
• Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).
• Able to maintain knowledge of computer system changes/updates, including required training. Must provide accuracy of data entered into computer systems, following set protocols. Follow university and departmental procedures to report and resolve system problems.
• Ability to work independently and travel to various clinic locations.
• Ability to learn and/or experience navigating the Electronic Medical Record (EMR) system (e.g. EPIC).
• Typing skills sufficient to use computer keyboard for timely and accurate input and production.
• Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
• Ability to engage with individuals from diverse cultural and socioeconomic backgrounds effectively.
• Bookkeeping skills sufficient to maintain accurate records of patient financial transaction and prepare related financial reports, balance cash box, and prepare deposits as needed.
• Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
• Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
• Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
• In depth knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and workers' compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
• Knowledge of ICD-9, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies.
• Proven ability to manage multiple responsibilities, prioritize tasks, and meet deadlines.
• Ability to accomplish a variety of concurrent assignments in an effective and efficient manner, demonstrating ability to organize, prioritize and complete assignments in a designated time frame.
• Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines.
• Problem solving skills to independently define a problem identify the resources available to help solve the problem, create viable solutions and take the necessary action to implement problem resolution and ensure prompt and satisfactory resolution.
• Decision making skills to independently exercise delegated authority to take action and to appropriately seek assistance from others when limits of delegated authority have been reached.

Preferred Qualifications

• Knowledge of breast cancer screening, diagnostic imaging, and treatment processes.
• Familiarity with mobile healthcare services and community-based healthcare delivery.
• Knowledge of or ability to learn and understand all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
• Knowledge of or ability to learn about health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, to support scheduling, follow up care coordination, and billing functions as needed.
• Knowledge of proper body mechanics when transferring or assisting patients; ability to safely assist patients.
• Ability to handle equipment and supplies such as printers.
• Ability to handle confidential information such as CD's and other medical documents.

Key Responsibilities

• 50% - Patient Coordination
• 50% - Operations

Department Overview

The University of California, Davis Comprehensive Cancer Center (UCDCCC) is a Comprehensive Cancer Center designated by the National Cancer Institute, and an Organized Research Unit under the Office of Research. UCDCCC is a clinical and research enterprise consisting of 255 faculty members from the Davis, Sacramento, and Lawrence Livermore National Laboratory campuses with research funding totaling $54M. The UCDCCC's Office of Community Outreach and Engagement (COE) catalyzes, conducts, and leads bidirectional outreach and engagement that addresses the cancer control, prevention and research needs of our 19-county catchment area (Alpine, Amador, Butte, Calaveras, Colusa, El Dorado, Glenn, Merced, Nevada, Sacramento, San Joaquin, Solano, Sierra, Stanislaus, Sutter, Tehama, Placer, Yolo, and Yuba).

Department Specific Job Scope

This position performs a variety of duties, including front office duties such as telephone and in-person reception, registration and pre-registration in EPIC, screening, benefits verification, scheduling, survey administration and data entry for the mobile mammography clinic. The position is responsible for providing optimum customer service while checking patients in and escorting them to their appointment.

This position will also review registration errors, complete phone and/or text message reminders for upcoming appointments, verify patient insurance and demographic information, administer patient surveys and provide limited, or back up billing functions as needed. They will complete pre-registration for community events and assist Elk Grove staff as needed for registration/check in duties. Furthermore, the PSR will coordinate with Department of Radiology, community clinics and any other necessary health system departments to request and obtain prior mammogram images and any other information from other facilities to ensure the Radiologist/provider has appropriate records for evaluation.

This position will report 100% FTE in person to the location where the mobile mammo+ clinic is parked, whether it is serving UCDH patients such as at the UC Davis Elk Grove Clinic or at a community event. If the mobile clinic is not in operation, then the position would either complete other pre-registration or patient navigation/follow up activities either remotely, onsite, or will report to UC Davis Elk Grove Clinic to assist with MOSC/PSR related duties inside the brick and mortar clinic.

This position requires the skills and ability to manage the level of responsibility and accountability necessary to provide specialized duties for the department/clinical team for which it is assigned. Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs. This position may also perform front office duties consistent with that of PSR 2, per operational needs.

POSITION INFORMATION

• Salary or Pay Range: $29.46 - $36.63
• Salary Frequency: Hourly
• Salary Grade: 266
• UC Job Title: MED OFC SVC CRD 3
• UC Job Code: 009214
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): varied
• Location: Aggie Square (AGGSQ)
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours

• Walking - Occasional Up to 3 Hours

• Sitting - Frequent 3 to 6 Hours

• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours

• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours

• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours

• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours

• Bending/Stooping - Occasional Up to 3 Hours

• Squatting/Kneeling - Occasional Up to 3 Hours

• Twisting - Occasional Up to 3 Hours

• Reaching overhead - Occasional Up to 3 Hours

• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

This is a grant funded position. Funding is contingent on annual grant funding. Must be willing to work variable days (including weekends), hours and locations as required to meet business needs of the practice. Ability to travel within UCD CCC's 19 county catchment area to conduct PSR activities for the Mobile Mammo+ clinic is required.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks

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