We are currently seeking compassionate and friendly Patient Service Representative to join our team within. The ideal candidate will provide excellent customer service to patients, visitors, and staff both in person and over the phone. As a Patient Service Representative, you will be the first point of contact for patients, responsible for scheduling appointments, answering inquiries, and ensuring a smooth and efficient registration process.
Job Type: Temp-Hire, Full Time
Responsibilities:
Greet patients and visitors with a warm and welcoming demeanor.
Answer phone calls and assist callers with scheduling appointments, inquiries, and general information.
Register patients by accurately collecting and verifying demographic and insurance information.
Schedule appointments and coordinate with healthcare providers to ensure efficient patient flow.
Verify insurance coverage and obtain necessary authorizations and referrals.
Collect co-payments and payments for services rendered.
Maintain patient records and ensure the confidentiality of sensitive information.
Assist with administrative tasks such as filing, data entry, and inventory management.
Requirements:
High school diploma or equivalent required; additional education or certification in healthcare administration is a plus.
Previous experience in a customer service or healthcare setting preferred.
Previous experience assisting with BH and prenatal department preferred.
Excellent interpersonal and communication skills, both verbal and written.
Strong organizational skills with the ability to multitask and prioritize tasks effectively.
Proficiency in using computer systems and electronic health records (EHR) software.
Ability to work independently as well as part of a team in a fast-paced environment.
Compassionate and empathetic attitude towards patients and their families.
Bilingual fluency in English and Spanish is Required.
Numbers & Facts
Location
San Juan Capistrano, CA
Skills
Administrative Skillsunmatched
Calendar Managementunmatched
Co-Paymentsunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Demographicsunmatched
English Languageunmatched
Establish Prioritiesunmatched
Health Educationunmatched
Healthcareunmatched
Healthcare Administrationunmatched
Healthcare Providersunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Inventory Managementunmatched
Medical Record Systemunmatched
Medical Recordsunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Patient Careunmatched
Patient Registrationunmatched
Presentation/Verbal Skillsunmatched
Record Keepingunmatched
Spanish Languageunmatched
Team Playerunmatched
Telephone Skillsunmatched
Writing Skillsunmatched
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