Patient Services Representative (Call Center)

Elevate Patient Financial Solutions is hiring for experienced full-time Patient Service Representatives (Patient Collections).

Fully Remote, Call-Center Environment

The full-time schedule is 10:30AM-7PM (EST), 11AM-7:30PM, or 11:30AM-8PM (EST), Monday-Friday.

No weekends

Pay range is $18-21 per hour (depending on experience) plus incentives.

Top collectors can earn up to $25.00/hour (average pay including bonus and incentive potential)

$50.00 internet stipend.

Overtime paid at 1.5x hourly rate

$2500 Sign-On bonus (broken into 3 payments):

After 30 days you are eligible to receive $250 payout

After 90 days you are eligible to receive $750 payout

After 180 days you are eligible to receive $1500 payout

Sign-On Bonus Qualifications:

Employees must be employed and remain in good standing with the company at the time of each Sign-On bonus payout.

JOB SUMMARY:

The Patient Services Representative is responsible for clear, concise, and professional communications with patients, guarantors, and insurance companies. PSRs are responsible for resolving patient accounts efficiently and thoroughly while providing exceptional customer service, while utilizing multiple systems and aids to problem solve and educate callers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers phone calls from patients, guarantors, and insurance companies.
• Researches accounts to provide correct balance, payment, and insurance information, as well as educate callers regarding insurance billing and payment options.
• Recognizes and resolves insurance and billing errors.
• Brings patient's accounts to resolution via immediate payment in full, setting up payment plans, post-dating payments, finding insurance, or offering settlements or discounts, as well as recognize appropriate reasons for patients to dispute balances.
• Keeps informed and up to date on the proper procedures and protocols for each of our providers.
• Makes outbound calls to patients or guarantors regarding past due balances as well as to advise them of information given to us by their insurance or the provider regarding their accounts.
• Documents all work performed in accurate and concise manner according to Elevate PFS best practices.
• Handles all calls with efficiency and accuracy as well as exceptional customer service.
• Other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.

• Customer service experience
• Professional, accurate, clear, and concise communication
• Detailed and thorough
• Positive and encouraging attitude
• Remote and Hybrid positions require a home internet connection that meets the company's upload and download speed criteria.

Benefits:

ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer