Patient Services Representative

MultiCare Health System

East Port Orchard, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Administrative Skills, Billing, Career Development, Clinical Medicine, Communication Skills, Customer Experience, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Fellowship, Healthcare, Hospital, Interpersonal Skills, Medical Office, Medical Records, Needs Assessment, Order Processing, Patient Admissions, Patient Assessment, Patient Care, Patient Education, Patient Registration, Regulations, Team Player, Tuition Fees

LOCATION

East Port Orchard, WA

POSTED

30+ days ago

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 0.9 Shift: Day Schedule: Mon - Wed 6:30am - 7:00pm

Position Summary
The Patient Services Representative (PSR) is an excellent opportunity at MultiCare to support our Imaging Services. In this role, you may assist with patient registration and order entry, prior imaging retrieval and preparation and scheduling assistance. We look for individuals who embody MHS's values and focus on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.

Essential Functions

Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.

Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.

Thoughtfully directs patients on next steps and informs patient about delays and wait times.

Promptly schedules appointments

Proactively requests payments from patients on current and past medical services.

Receives and processes those payments following appropriate procedures.

Supports administrative function of the clinic.

Coordinates with other care teams and employees to provide a seamless experience for patients.

Completes training and pass-off requirements

Requirements

Six months of customer service experience

Demonstrated basic computer skills

Strong interpersonal and communication skills

One year of customer service experience, in a hospital or medical office preferred

Why MultiCare?

Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years

Growth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future

Well-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life

Living our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other

Belonging for all - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued

Pacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.47 - $30.89 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.

MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

About the Company

MultiCare Health System

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