Patient Services Representative

Patient Services Representative - UPMC Children & Teen Center

Location

UPMC Community Care Building - Children & Teen Center (2nd Floor

2645 N. Third Street

Harrisburg, PA 17110

Schedule

• Monday through Friday
• Day shift rotating between 7:30 a.m. and 5:00 p.m.
• No holidays

About the Role

Join a dedicated pediatric team that provides care to patients from newborn through 18 years of age. This practice primarily serves an underserved population and offers the opportunity to make a meaningful impact while supporting patients and families throughout their healthcare journey.

Why Join Our Team?

• Monday-Friday daytime schedule
• No holidays
• Supportive, highly engaged team environment
• Many staff members have more than 10 years of service
• Collaborative team of providers, clinical staff, and support personnel

If you enjoy helping patients and families while working in a supportive, team-oriented environment, we encourage you to apply to join UPMC Pediatrics.

Responsibilities:

• Provide a warm and welcoming experience for all patients and families.
• Assist patients with self-arrival technology or complete the check-in process based on patient preference.
• Collect copayments and other applicable patient payments at the point of service.
• Confirm and update patient demographic and registration information.
• Schedule follow-up appointments and coordinate ancillary services as needed.
• Guide patients through the healthcare system by providing clear instructions and support.
• Follow up on unresolved patient questions or concerns to ensure continuity of care.
• Utilize service recovery principles to address and resolve patient concerns while supporting the UPMC Experience.
• Enroll patients in the biometrics (fingerprint recognition program and explain its benefits.
• Promote the MyUPMC patient portal and assist patients with registration and navigation.
• Educate patients regarding financial responsibilities and connect them with advocacy resources when appropriate.
• Verify insurance coverage and benefits through online systems and carrier inquiries.
• Obtain required consent and financial responsibility signatures in compliance with HIPAA regulations.
• Appropriately triage and route phone calls to providers, clinical staff, or other departments.
• Support office operations through administrative tasks, including scanning, faxing, and document management.
• Maintain knowledge of UPMC Patient Portal features and assist patients in accessing health information and care services.
• Collaborate with providers, clinical staff, and office team members to deliver exceptional patient care and customer service.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran