Skills

Administrative Skillsunmatched

Calendar Managementunmatched

Call Volumeunmatched

Co-Paymentsunmatched

Communication Skillsunmatched

Community Supportunmatched

Customer Support/Serviceunmatched

Demographicsunmatched

Detail Orientedunmatched

Documentationunmatched

Fax Machinesunmatched

HIPAA (Health Insurance Portability and Accountability Act)unmatched

Hospitalunmatched

Insuranceunmatched

Lift/Move 25 Poundsunmatched

Maintain Complianceunmatched

Manual Dexterityunmatched

Medical Recordsunmatched

Multitaskingunmatched

Office Equipmentunmatched

Organizational Skillsunmatched

Patient Assessmentunmatched

Patient Careunmatched

Patient Registrationunmatched

Physical Demandsunmatched

Plan Meetingsunmatched

Record Keepingunmatched

Safety Standardsunmatched

Team Playerunmatched

Telephone Skillsunmatched

Time Managementunmatched

Willing to Travelunmatched

Description

Position Title: Patient Services Representative I

Department: Rural Health Clinics (RHC)

Reports To: Clinic Lead/Manager

FLSA Status: Non-Exempt

Position Summary

The Patient Services Representative I is responsible for providing front-line support to patients and visitors by managing communication, scheduling appointments, and facilitating an efficient check-in and check-out process. This role supports Bath Community Hospital’s commitment to service excellence by ensuring a positive patient experience while maintaining accuracy, organization, and confidentiality. The position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Essential Functions

Greet patients and visitors in a courteous and professional manner
Answer incoming calls and respond to patient inquiries in a timely and professional manner
Schedule, reschedule, and coordinate patient appointments, including follow-up visits
Verify patient demographic and insurance information for accuracy
Collect co-payments and process payments in accordance with hospital procedures
Maintain accurate patient records while ensuring confidentiality
Assist patients with completing forms and required documentation
Coordinate with clinical staff to ensure efficient patient flow
Perform administrative tasks such as filing, faxing, and scanning
Maintain a clean and organized reception area

Qualifications

Education

High School diploma or equivalent, or relevant experience demonstrating ability to perform job responsibilities (required)

Experience

Able to independently staff one Rural Health Clinic location.
Proficient in patient registration, appointment scheduling, insurance verification, patient check-in/check-out, and payment collection processes for the assigned clinic location.

Licensure/Certifications

None required

Competencies

Customer Service: Provides positive, professional, and respectful experience for patients and visitors, both in person and over the phone
Communication: Communicates clearly and effectively with patients, families, and team members, including managing high call volumes
Organization: Manages multiple tasks, including scheduling, check-in, and administrative duties, while maintaining accuracy and efficiency
Attention to Detail: Ensures accuracy of patient demographic, insurance, and scheduling information
Teamwork: Works collaboratively with clinical and administrative staff to support patient flow and clinic operations
Accountability: Demonstrates reliability, timeliness, and ownership of assigned responsibilities
Compliance: Maintains confidentiality and adheres to HIPAA, safety standards, and organizational policies

Physical Requirements

Ability to sit or stand for extended periods
Manual dexterity to operate office equipment
Ability to lift and/or move up to 25 pounds as needed

Working Conditions

Work performed in a clinical office setting
Frequent interaction with patients, visitors, and staff
May require travel between clinic locations based on operational needs

Additional Information

Bath Community Hospital reserves the right to modify job responsibilities as needed to support organizational needs.

Equal Opportunity Statement

Bath Community Hospital is an equal opportunity employer and recruits, hires, and promotes qualified candidates without regard to legally protected characteristics.

*Offers of employment within this range are based on qualifications, experience, and internal equity.

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Patient Services Representative I

Bath Community Hospital

Skills

Description

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