About the Role:
Northland Family Care in Kansas City, MO is looking for a friendly and dedicated Patient Services Representative to be the welcoming face of our practice. This is a fantastic opportunity to make a meaningful impact on patients' healthcare experiences from the moment they walk through our doors.
Responsibilities:
- Greet and check in patients in a warm, professional manner at the front desk
- Schedule, confirm, and manage patient appointments using practice management software
- Verify insurance eligibility and collect co-pays and patient payments
- Accurately enter and update patient demographic and insurance information in the EHR system
- Answer and route incoming phone calls, respond to patient inquiries, and relay messages to clinical staff
- Maintain patient confidentiality and ensure compliance with HIPAA regulations
- File electronic faxes into the EHR
Requirements:
- High school diploma or equivalent required; associate degree or medical office certification preferred
- 1+ year of experience in a medical office, healthcare, or customer service setting
- Familiarity with EHR/EMR systems and medical billing or insurance verification
- Strong communication and interpersonal skills with a patient-first attitude
- Ability to multitask and stay organized in a fast-paced clinical environment
- Knowledge of HIPAA guidelines and patient privacy standards
- Proficient in Microsoft Office and general computer skills
About Us:
Northland Family Care is a trusted primary care provider serving the Kansas City, MO community with compassionate, patient-centered healthcare. Our patients love us for our attentive, personalized approach to family medicine, and our team members thrive in a supportive, collaborative workplace culture. Join a team that truly cares — about its patients and about each other.
Our Practice
At Northland Family Care your health is our primary concern.
Founded in 1935 by Dr. Glenn Hendren and continued on by the late Dr. Richard Bowles, Northland Family Care has been serving Liberty and the surrounding area for over 83 years; we have a deep commitment to our patients and our community. Our practice provides a full spectrum of quality healthcare for your entire family, newborn to elderly.
As our Northland community continues to expand, so does our family of service-oriented medical and administrative professionals. Our staff currently includes two board-certified physicians and six nurse practitioners, as well as a comprehensive nursing staff consisting of RN’s, LPN’s and medical assistants.
Northland Family Care is one of few remaining independent practices that also provide hospital inpatient care. All of our physicians see inpatients at Liberty hospital, ensuring continuity of care and peace of mind for our patients and their families.