Front Desk Receptionist/Patient Services Representative

The Front Desk Receptionist is responsible for creating a welcoming experience for patients as they arrive and leave the clinic. This role includes greeting patients professionally; updating and verifying patient information, including obtaining patient ID and insurance information; processing copayments; registering patients in the billing system; maintaining clear communication between patients, providers, and clinical staff; handling scheduling inquiries; and providing additional assistance as needed.

Schedule

• Monday–Wednesday: 8:00 AM–5:00 PM
• Thursday: 9:00 AM–6:00 PM
• Friday: 8:00 AM–4:00 PM

What You Will Be Doing

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter, update, and verify insurance information and patient demographics while working within several medical computer programs.
• Complete the patient registration process by reviewing accounts and compliance-related documents for completeness and accuracy. Obtain and document missing information required for registration.
• Prepare paperwork for patient visits.
• Verify patient benefits and eligibility when needed.
• Collect all necessary co-pays, deductibles, and co-insurance payments as needed.
• Respond to questions regarding account status, payment arrangements, and concerns.
• Resolve billing or charge disputes or forward problem accounts to the appropriate individual for resolution.
• Monitor patient flow, adjust workflows, and notify clinical staff of any pertinent information or changes.
• Act as a liaison between patients, guests, back-office staff, and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts and medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of forms; and updating medical records as needed.
• Keep the front desk area and waiting room clean, tidy, and stocked with necessary supplies.
• Comply with all organizational policies and procedures, including standard operating procedures and the employee handbook.
• Perform all other duties as assigned.

What You Know

Required

• High school diploma or GED
• Strong verbal and written communication skills

Desired

• Telephone operator or high call-volume experience
• Entry-level candidates encouraged to apply

What You Will Receive

• Competitive wages
• Robust benefits package including medical, dental, life, and short- and long-term disability insurance
• Generous paid time off (PTO) program
• Seven (7) company-paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose, and Progress
• Inspirational culture