Patient Services Representative
UPMC Pediatric Cardiovascular Services
2020 Technology Parkway
Mechanicsburg, PA 17050
Schedule
- Monday through Friday
- 8:00 a.m. to 4:30 p.m.
- No weekends or holidays
About the Role
UPMC Pediatric Cardiovascular Services is seeking a Patient Services Representative to join our dedicated pediatric specialty team in Mechanicsburg. This position plays an important role in creating a positive experience for patients and families by supporting front office operations and ensuring efficient patient flow throughout the practice.
As a member of our pediatric cardiovascular team, you will work closely with providers, patients, and families while contributing to the delivery of exceptional care in a compassionate and patient-focused environment.
Why Join UPMC Pediatric Cardiovascular Services?
- Be part of a specialized pediatric department focused on making a difference in the lives of children and families.
- Work alongside a dedicated, compassionate, and collaborative healthcare team.
- Enjoy a stable Monday through Friday schedule with no weekends or holidays.
- Opportunity to build meaningful relationships with patients and families while supporting high-quality pediatric care.
Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
- Provide a warm greeting for all patients.
- Guide patients through the use of self-arrival technology or check in patients at the front desk based on patient preference.
- Collect co-payments and any other applicable patient payments at the point of service.
- Confirm and/or update patient registration information at checkout.
- Schedule follow-up appointments within the practice at checkout.
- Schedule or connect patients to resources for scheduling ancillary services at checkout.
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provide follow-up to unresolved patient questions or needs to ensure appropriate continuity of care.
- Understand the principles of service recovery and take appropriate action to recover from service that does not meet the expectations of the UPMC Experience.
- Register patients in the Biometrics (fingerprint recognition program and explain its benefits.
- Promote the MyUPMC patient portal and assist patients with registration when applicable.
- Assist patients with understanding their financial responsibilities and connect them to advocacy resources as needed.
- Confirm and verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
- Obtain signatures from patients or family members for consent to treatment and financial responsibility in accordance with Health Insurance Portability and Accountability Act (HIPAA rules and regulations.
- Appropriately distribute and triage phone calls to other areas and/or clinical providers.
- Assist with administrative duties in the office, including but not limited to scanning medical records and faxing.
- Stay informed on the navigation and usability of the UPMC Patient Portal; confidently and clearly communicate what patients need to know to navigate the portal, ensuring a smooth experience and continued access to health information and care services.
- Completion of high school graduate or equivalent is required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran