Patient Services Representative

Job Title: Patient Services Representative

Location: Miami, FL

Work Mode: Onsite

Summary:

• Join our clinical team to provide a high level of patient care and satisfaction in a team-based environment.
• Support staff members and patients by answering phones, handling inquiries, making appointments, and assisting with treatment plans and financial arrangements.
• Make a meaningful impact on patients' lives through exceptional oral care.

Responsibilities:

• Acknowledge, smile, and greet patients upon arrival/dismissal.
• Respond to patient questions and concerns according to company policies.
• Answer telephones and schedule appointments.
• Maintain appointment book and confirm appointments.
• Follow up on no-shows/cancellations of appointments.
• Register patients on sign-in sheet and post charges/payments to patient accounts.
• Check voicemail on a daily basis and maintain a clean and friendly waiting area for patients.
• Present comprehensive treatment plans to patients, including multi-phase and specialty procedures.
• Explain financial options, insurance estimates, and payment plans clearly.
• Lead case acceptance efforts by building strong rapport with patients.
• Coordinate with providers and specialists on treatment scheduling and case management.
• Maintain accurate and thorough documentation of patient communication and financial arrangements.
• Oversee recall systems and follow up on unscheduled treatment.
• Assist in mentoring Level 1 Treatment coordinators or front desk team as needed.
• Ensure insurance pre-authorizations are submitted and tracked accurately.

Requirements:

• Six months of Denticon experience in the dental industry.
• Experience answering telephones.
• Exceptional customer service skills.
• Three plus years of dental treatment coordination or front office experience required.
• In-depth knowledge of dental procedures, insurance coding, and financial coordination.
• Experience with dental software systems and digital charting.
• High school diploma or GED.

Preferred Skills:

• Experience working in a dental, medical, or other healthcare office.
• Knowledge of insurance plans (HMO/PPO).
• Associate or bachelor's degree.