Patient Services Representative

Patient Services Representative at UnitedHealth GroupSkip to main contentThe UnitedHealth Group Careers website will be undergoing planned maintenance. There will be downtime on Friday March 27th 500 PM Central - Saturday March 28th 500 PM Central.BlogsJob seeker resources Login Bookmarked jobs 0 Career areasLife hereJoin our talent communitySearch jobsClinical ›Corporate and business operations ›Customer and support services ›Early careers›Sales and account management ›Technology and data›Physicians›Advanced practice clinicians›Pharmacy›Behavioral health›Nursing›Medical coding›Clinical support›U.S. ›Ireland & UK ›India ›Philippines ›Culture of Belonging›Employee Benefits›BlogJob seeker resources Login Bookmarked jobs 0 Career areas Clinical PhysiciansAdvanced practice cliniciansPharmacyBehavioral healthNursingMedical codingClinical support Corporate and business operations Administrative supportConsultingFinance and business analyticsLegal and complianceMarketing and communicationsPeople teamProject management Customer and support services BillingClaimsCustomer ServiceData entryEarly careers Sales and account management Account managementSalesSales management Technology and data Artificial intelligenceArchitectureBusiness systems analysisData analyticsData engineeringData scienceNetwork infrastructureProduct management & developmentSecurity and riskSoftware engineering Life here U.S. Culture of BelongingEmployee BenefitsMilitary Fellowship Program Ireland & UK Culture of BelongingEmployee Benefits India Culture of BelongingEmployee Benefits Philippines Culture of BelongingEmployee BenefitsJoin our talent communityOpen search formKeyword or job numberLocationGoExplore remote jobsPursue your passion and potentialPatient Services Representative Middletown New York Apply Internal apply Bookmark job Jump to Our values Job description Benefits Testimonial Awards & recognitions Related content Caring. Connecting. Growing together.With these values to guide us our people are committed to making a meaningful difference in the lives of those we are honored to serve.IntegrityCompassionInclusionRelationshipsInnovationPerformance Patient Services Representative Requisition number 2360003 Job category Healthcare Delivery Primary location Middletown NY Date posted 05012026 Overtime status Non-exempt Travel No Share this jobFacebookXLinkedInEmailOptum NYNJ is seeking aPatient Services Representativeto join our team in Middletown NY.Optum is a clinician-led care organization that is changing the way clinicians work and live.As a member of the Optum Care Delivery team youll be an integral part of our vision to make healthcare better for everyone.At Optum youll have the clinical resources data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be whileCaring. Connecting. Growing together.Crystal Run HealthCarepart of Optumhas an immediate opening for a friendly patient focused and detailed orientedPatient Services Representativetojoin our team.The Patient Services Representativeis responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial clinical and service goals.ScheduleOffice is opensix days a week. This role would consist of a 37.5-hour work week five 8-hour shifts between the hours of 1130 am to close approximately 900 pm. The schedule will be determined by the supervisor upon hire. Rotating SaturdaysLocation95 Crystal Run Road Middletown NY 10941Primary ResponsibilitiesAdheres to standards of professionalism set by the PracticeAlways maintains professional appearance by adhering to dress code and wearing identification badgeDemonstrates and maintains professionalism in behavior and courtesy toward the patients and staffRespects confidentiality and is HIPAA compliant in all aspects of communication regarding patient Practice and staff membersFunctions as a member of a team committed to quality patient careTakes initiative to keep informed of newrevised Policy and Procedures Standards of Care and incorporates these into practiceAttends and participates in mandatory quarterly staff meetings huddlesCompletes Mandatory Education timely and consistentlyAttends and participates in training review classes and projects as assignedHandles difficult situations and people with tact professionalism and H.E.A.R.TAccurately documents patient complaints and concerns ensuring the patient feels heard and supported. Appropriately escalates issues to the designated personnel for timely resolutionDemonstrates good judgment in escalating difficult situations and people to Management personnelDemonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences a pattern of before and after-weekend absences tardiness and early departures and long meal periods in accordance with the policyPromotes a positive work attitude fostering teamwork and acceptance of management decisionsSupports on-site training initiative for new Patient Services employeesAssist co-workers whenever possible to achieve office goals and patient satisfactionWorks independently takes initiative in completing assignments and does so without reminderCompletes all miscellaneous work assigned by Director Assistant Director Manager Supervisor Team Leader or Physician accurately and in a timely mannerOpens office as needed turns on copiers terminals and printers and updates computer for current days sessionCommunicate with clinical staff to keep patient informed of appointment statusVerifies insurance eligibility and coverage by phone independent website RTE or EPIC at time of serviceVerifies patient demographic and insurance information at time of visit. Ensure all demographic and insurance information is accurate complete and up to date in the patients chart. Scans current insurance card and photo identification into systemProvides explains and reviews for accurate completion all Registration forms consent forms and obtains signatures as requiredProvides and explains the Authorization to Release Health Information to patient at their request and documents appropriatelyDiscusses balances due including past balance co-payments co-insurance and deductibles referring to Patient Accounts as necessary takes responsibility for collecting and posting payments from patients at time of service via check money order or credit card in compliance with our policies and proceduresOffers Patients My Chart Activation in compliance with Meaningful Use guidelinesProvides After visit Summary in compliance with ACO guidelinesFollow end of day check process daily to total and balance collectionsBegins the check in process in EPIC. Act on notations and complete the check in process successfullySchedulesCancelsReschedules patient appointments as ordered by the physician adhering to scheduling policies and proceduresObtains HMO insurance referrals as required for maximum reimbursement of services renderedNotifies management or other departments appropriately using Clerical Templates for various issuesrequestsreasonsMaintains supply inventories and equipment necessary for the effective performance of the job communicates supply needs to the office supervisor in a timely mannerMaintains a neat organized orderly environment in the reception and waiting room areas including physician business cards brochures signage etc.Closes office as needed ensuring all patients accounted for and discharged. May be required to set alarmActively demonstrates good oral and written communication skills with both internal and external customersDemonstrates flexibility in schedule to meet patient and office needsParticipate in a rotating schedule for holidays and weekends if applicable. May be required to adjust shifts to meet the operational needs of the practiceCross-trained in all specialties to ensure continuity of service and coverage across the department. All staff are hired for the building not a specific suite or specialty and expected to adapt to evolving practice needsMaintains the kiosk representative station when assigned assisting patients with check-in navigation and general inquiries to ensure a welcoming and supportive experienceWorks with a sense of urgencyPerforms other tasks as required for the effective and efficient functioning of the Practice when directed to do so by Supervisory and Managerial personnelActively monitors and works assigned and unassigned work queues during downtime to support efficient operations and ensure timely patient serviceRespond to emails promptly and professionally ensuring all inquiries and concerns are addressed in a timely manner. Utilize Reply All when neededPerforms other duties as assignedWhat are the reasons to consider working for UnitedHealth Group Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success. Some of our offerings includePaid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental Vision Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401k Savings Plan Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits pet insurance legal insurance LTC Insurance etc.Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required QualificationsHigh School DiplomaGED1 years of customer service or healthcare related experience1 years of computer proficiency experience including the ability to work on multiple web browsers using dual monitors at the same time to include Microsoft OutlookPreferred QualificationsExperience as a receptionist in a healthcare settingExperience working with electronic health recordsExperience working with scheduling programsKnowledge and ability to learn and apply job functions and minimal medical terminology knowledgeSoft SkillsAbility to work independently and as a team and maintain good judgment and accountabilityDemonstrated ability to work well with health care providersStrong organizational and time management skillsAbility to multi-task and prioritize tasks to meet all deadlinesAbility to work well under pressure in a fast-paced environmentExcellent verbal and written communication skills ability to speak clearly and concisely conveying information in a manner that others can understand as well as ability to understand and interpret information from othersPay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution all benefits are subject to