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Patient Services Representative

brightview.com

Middletown, OH

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Co-Payments, Code of Federal Regulations, Communication Skills, Communication Systems, Customer Support/Service, Documentation, Financial Management, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare, High School Diploma, Medical Billing, Microsoft Office, Microsoft Outlook, Microsoft Word, Patient Care, Patient Follow-up, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Compliance, Regulatory Requirements, Team Player, Tuition Reimbursement, Writing Skills
LOCATION
Middletown, OH
POSTED
1 day ago
Overview

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

Responsibilities

  • ADMINISTRATIVE DUTIES:
    • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
    • Schedule and confirm patient appointments.
    • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
  • COORDINATION AND COMMUNICATION:
    • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
    • Attend required meetings/huddles and collaboration within clinic team.
  • DOCUMENTATION AND COMPLIANCE:
    • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
    • Familiarity with HIPAA and 42-CFR part 2 desired.
KNOWLEDGE SKILLS, AND ABILITIES
  • Excellent verbal and written communication skills
  • Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
  • Highly empathetic and compassionate to effectively support the recovery journey of BrightView's patients
  • Competent at working with a diverse population of colleagues and patients
  • Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
  • Team-player, able to work collaboratively in a multidisciplinary healthcare environment
  • Adaptable and agile within a dynamic work environment
  • Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
  • Embraces BrightView's culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements
Qualifications
  • EXPERIENCE
  • 2+ years of prior front desk experience preferred.
  • EDUCATION:
  • High School Diploma or equivalent
BRIGHTVIEW HEALTH BENEFITS AND PERKS:
  • PTO (Paid Time Off)
  • Immediately vested and eligible in 401k program with employer match.
  • Company sponsored ongoing training and certification opportunities.
  • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
  • Tuition Reimbursement after 1 year in related field

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.

Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!

About the Company

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brightview.com

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