Patient Services Representative

Non-Clinical - Administrative/Patient Services Representative

Location: Mission Viejo, CA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 3 months
• Pay Rate: $24.00 / Hour (USD)
• Shift / Schedule: Day Shift, 8:30 AM 5:30 PM (5x8 Hours)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Patient Services Specialist Journey Level performs all core front-office functions with increased independence and efficiency. This role is responsible for patient registration, appointment scheduling, insurance verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of patients and their families.

Key Responsibilities

• Serve as the first point of contact for patients and support smooth operation of the clinic, providing courteous and professional communication in person and over the phone.
• Operate and manage multi-line phone systems to route calls, take messages, and respond to inquiries efficiently.
• Perform patient registration, check-in, copay collection, and check-out processes, ensuring accurate demographic and insurance information is collected and updated.
• Schedule, confirm, and modify patient appointments in accordance with clinic protocols and provider availability.
• Complete a variety of administrative and clerical tasks, including scanning, filing, and data entry to support daily clinic operations.
• Navigate and document within electronic medical records (EMR) systems to maintain accurate and timely patient records.
• Deliver high-quality customer service by addressing patient needs, resolving concerns, and escalating issues as appropriate.
• May coordinate referrals and prior authorizations by gathering necessary documentation, submitting requests, and following up with providers and payers.
• Independently resolve routine patient and scheduling issues using established protocols.
• Identify and escalate complex issues to appropriate personnel.
• Support onboarding of new team members by modeling workflows and best practices.

Required Skills

• Ability to communicate clearly and professionally with patients, families, and healthcare team members in person, over the phone, and in writing.
• Ability and willingness to learn multi-line phone systems (e.g., routing calls, taking messages, responding to inquiries with courtesy and efficiency), electronic medical records (EMR), standard office applications (e.g., email, word processing, spreadsheets), and common office tools (e.g., printers, scanners, copiers, and fax machines).
• Demonstrates resilience and the ability to adjust to changing priorities, workflows, and patient needs in a fast-paced environment.
• Committed to providing a positive patient experience through empathy, responsiveness, and professionalism.
• Ability to independently resolve routine patient and scheduling issues using established standards and workflows.
• Ability to identify and escalate complex issues to appropriate personnel.
• Willingness and ability to support onboarding of new team members by modeling workflows and best practices.
• Knowledge of electronic medical record (EMR) to assist with monitoring appointment availability and optimizing scheduling templates.

Required Experience

• One year of medical office experience is required.

Nice-to-Have Experience

• Cardiology office experience is preferred.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Important Notes

• Please include 3 available interview times with your submission, as well as confirmation of awareness of commute times.
• Orientation Details: Long-term non-clinical provider (assignments 13 weeks or more) the first 8 hours of orientation are non-billable. Short-term non-clinical provider (assignments less than 13 weeks) all orientation is billable.

About the Client

Industry: Healthcare / Medical Services Typical Roles: Ultrasound Technician, Speech-Language Pathologist, Allied Health Professionals Work Type: On-site Formatting Notes: Detailed job summaries with clear contract terms, comprehensive skills matrices, specific work environment details including facility type/bed count, on-call requirements explicitly stated, parking and scrub color specifications included Compliance Watch: No visa sponsorship available; work authorization for any U.S. employer required. Travel restrictions (RTO) and locals acceptance vary by position. COVID-19 vaccination status noted where applicable. Special Considerations: High specialization requirements for ultrasound roles (full-body multispecialty technicians); on-call and weekend requirements common; contract durations typically 3 months; specific facility classifications provided (Level IV Trauma Center, NICU); preference for experienced travelers over first-time travelers; GTT is minority-owned staffing partner (Chenega Corporation)

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-07486

Industry: Healthcare