Patient Services Representative

Pay Rate: $23 per hour

Summary:

• Monday-Friday, 8:30am-4:30pm

Responsibilities:

• Schedule patient appointments in IDX system and consults for ancillary services.
• Make reminder and "no show" calls, and provide schedule information.
• Perform complete registration of patient clinical, financial, and demographic information into Eagle and IDX systems.
• Collect cash from patients for charges and co-payments, matching payments to corresponding charges.
• Reconcile all cash collected against deposits daily.
• Maintain knowledge of New York state Third Party Payor eligibility requirements.
• Utilize and understand basic medical terminology.
• Complete visit encounters and enter ICD9-CM or CPT-4 into systems.
• Refer complex billing issues to the Patient Service Coordinator.
• Order and maintain inventory of clerical supplies and equipment.
• Process managed care referrals.
• Maintain effective communication with patients, families, peers, and healthcare team members.
• Assist in training, orientation, and education of entry-level and/or float staff.

Requirements:

• Epic experience required (Epic scheduling, registration/arrival, insurance verification).
• Demonstrate ability to set priorities and organize work effectively.
• Monitor patient flow in waiting room and resolve related issues.
• Exhibit excellent customer service skills.
• Demonstrate knowledge and skills necessary to provide care based on patient age and needs.

Preferred Skills:

• Bilingual-English/Spanish preferred.