Job Description
Job Title: Patient Services Representative
Location: NYC, NY
Duration: 2 months Contract
Schedule: Monday-Friday, 8:30am-4:30pm
Hourly rate: $21/ hour on W2 Negotiable
Job Duties- Schedule patient appointments in Epic/IDX, including ancillary services.
- Make appointment reminder and no-show calls; provide schedule information to the practice.
- Print schedules and confirm appointments.
- Complete accurate patient registration, including clinical, financial, and demographic information.
- Verify and maintain patient data integrity in Epic/Eagle/IDX systems.
- Collect patient payments, including faculty practice charges, hospital charges, and co-payments.
- Match payments to corresponding charges/superbills and complete required payment documentation.
- Reconcile daily cash collections and deposits with the Patient Service Coordinator.
- Verify insurance eligibility and understand New York State third-party payer requirements.
- Complete visit encounters and enter ICD-9-CM/CPT-4 codes into the appropriate system.
- Reconcile charges against original source documents.
- Refer complex billing issues to the Patient Service Coordinator.
- Process managed care referrals.
- Greet, check in, and assist patients, families, and visitors.
- Prepare and process required patient forms.
- Provide directions, arrange transportation, and assist patients with other needs.
- Monitor patient flow in the waiting room and proactively address registration and post-visit issues.
- Maintain effective communication with patients, families, coworkers, and healthcare team members.
- Order and maintain adequate clerical supplies and equipment.
- Assist with training, orientation, and education of entry-level and float staff.
- Perform clerical duties such as batching encounter forms, retrieving lab results, sorting mail, filing, and data entry.
- Collect research data and perform other clerical tasks as assigned.
- Identify, report, and resolve problems effectively.
- Set priorities and organize work efficiently.
- Identify and report staffing concerns to the appropriate manager or administrator.
- Maintain excellent customer service through courtesy, professionalism, cooperation, and tact.
- Follow and support the Ambulatory Care Customer Relations Program.
- Perform other duties as assigned by the Administrator or Patient Service Coordinator.
- Provide patient support appropriate to the physical, psychosocial, educational, safety, and age-related needs of patients.
Required Skills & Qualifications- Epic experience required, including:
- Epic scheduling
- Registration/arrival
- Insurance verification
- Working knowledge of medical terminology.
- Knowledge of insurance eligibility and third-party payer requirements.
- Strong customer service and communication skills.
- Excellent organizational and time-management skills.
- Ability to prioritize tasks and manage multiple responsibilities.
- Strong attention to detail and data accuracy.
- Problem-solving and critical-thinking skills.
- Ability to work effectively with patients, families, providers, and healthcare staff.
- Bilingual English/Spanish preferred
Skills
Administrative Skillsunmatched
Ambulatory Careunmatched
Billingunmatched
Calendar Managementunmatched
Co-Paymentsunmatched
Communication Skillsunmatched
Credit and Collectionsunmatched
Current Procedural Terminology (CPT)unmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Collectionunmatched
Data Entryunmatched
Data Qualityunmatched
Demographicsunmatched
Detail Orientedunmatched
English Languageunmatched
Epic Cadence (Scheduling)unmatched
Epic Systemsunmatched
Establish Prioritiesunmatched
Health Informaticsunmatched
Healthcareunmatched
Healthcare Providersunmatched
ICD-9-CMunmatched
IDXunmatched
Insuranceunmatched
Mail Processingunmatched
Managed Careunmatched
Medical Billingunmatched
Medical Terminologyunmatched
Multilingualunmatched
Organizational Skillsunmatched
Patient Assessmentunmatched
Patient Careunmatched
Patient Registrationunmatched
Problem Solving Skillsunmatched
Spanish Languageunmatched
Third-Party Payerunmatched
Time Managementunmatched
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