Job Title: Patient Services Representative II
Location: Onsite - Oakland, CA
Assignment Duration: 26 weeks
Schedule: Day shift, 5x8 (8:00 AM - 5:00 PM)
Position Overview
The Patient Services Representative II serves as the first point of contact for patients in an outpatient setting. This role focuses on front desk operations, patient registration, scheduling, and administrative support. The position ensures a smooth patient experience by maintaining accurate records, verifying insurance, and supporting daily clinic workflows while upholding strict confidentiality and compliance standards.
Key Responsibilities
Greet and check in patients, ensuring a professional and welcoming experience
Verify and update patient demographics, insurance information, and authorizations
Schedule appointments and manage clinic calendars efficiently
Assist with patient intake processes, including forms and documentation
Maintain and update electronic health records (EHR) with accurate information
Answer incoming calls and respond to patient inquiries in a timely and professional manner
Collect payments and support basic billing processes as applicable
Ensure all documentation is complete, accurate, and compliant with policies
Maintain a clean, organized, and safe front office environment
Required Qualifications
High School Diploma or equivalent experience
1+ year of recent experience in patient services, front desk, registration, or medical office support
Experience with patient scheduling, intake procedures, and documentation management
Familiarity with EHR systems and insurance verification processes
Basic knowledge of medical terminology and healthcare billing practices
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to manage multiple priorities in a high-volume, fast-paced environment
Strong commitment to maintaining patient confidentiality and protecting PHI
Preferred Qualifications
Experience in an outpatient or clinical setting
Experience handling payments and financial transactions in a healthcare environment
Strong customer service and phone communication skills
Ability to follow detailed instructions and work within structured processes
Strong interpersonal skills and ability to collaborate with clinical and administrative teams
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $21.00 per hour
Search managed by: Savannah Mckillip
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.