Patient Services Representative

Job Type

Full-time

Description

Location: Various locations in and around North Bend and Coos Bay

Position Type/Status: Full-time, with benefits

Travel: Minimal (CB/NB)

Wage: $18.54to $22.64/hour, non-exempt | Reports to: Front Office Supervisor

Manages Direct Reports: No

Job Purpose: The Patient Services Representative works in a team-based, patient-centered primary care clinic serving insured and uninsured clients with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural, and social barriers.

Duties:

• Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and our mission statement while performing assigned duties.
• Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
• Ensure new and existing patients' registration and scheduling needs are met.
• Assist new and existing patients with completing the paperwork necessary to create and maintain active patient registration status.
• Complete appropriate forms and enter patient information into the EPIC EHR system.
• Collect patient fees.
• Field phone calls regarding billing issues, appointment cancellations, and any other patient concerns.
• Answer high-volume calls in a timely manner and direct calls to appropriate staff.
• Copy and scan patient information.
• Review and update FQHC (Federally Qualified Health Center) documents.
• Provide excellent customer service.
• Calling patients for reminder calls.
• Scrubbing the charts for patients to be seen in the clinic before the visit.
• Verifying insurance coverage and notifying the patient if the provider is not credentialed with their insurance.
• Provide good-faith estimates to patients before appointment.
• Offer prompt pay or sliding fee scale.
• Scheduling or canceling patient appointments.
• Other related duties may be assigned by the Supervisor.
• Assist with credentialing as needed.

• High School Diploma or GED.
• Experience in health care, customer service, or public relations preferred.
• Strong computer skills, including experience with Microsoft Office software.
• Excellent verbal and written communication, problem-solving, and organizational skills.
• Understanding of labor law and employment equity regulations.

• Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date.
• Current American Health Association (AHA) Basic Life Support Card (BLS) or within 6 months of hire.

• TB (test upon hire).

• Employee generally works within the interior of a healthcare facility office.
• Employee may travel locally and be responsible for own transportation; out of area travel may be required on occasion.
• Hours of operations and specific staff scheduling may vary based on operational need.
• The healthcare facility office environment is clean with a comfortable temperature and moderate noise level.

• Healthcare facility cold and heat controls.
• Close contact with employees and the public, in a healthcare facility.
• Potential exposure to communicable diseases.
• Potential exposure to escalated or angry patients.

• Constantly operates a computer and other office productivity machinery, such as postage machine, fax, copier, calculator, multi-line telephone system, scanner.
• May answer a high volume of telephone calls, complete documentation, and use computer programs to either obtain or record information.
• May be required to use standard precautions due to threat of exposure to blood and bodily fluids.