Sign upLog in

Patient Services Representative

26Health

Orlando, FL

Apply
JOB DETAILS
SKILLS
Administrative Skills, Clinical Study Publications, Communication Skills, Copying Machines, Credit Cards, Demographics, English Language, Fax Machines, Healthcare, High School Diploma, Interpersonal Skills, Medical Billing, Medical Record System, Medical Records, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Nonprofit, Office Equipment, Patient Assessment, Patient Care, Patient Charts, Pharmacy, Primary Care, Spanish Language, Telephone Skills
LOCATION
Orlando, FL
POSTED
4 days ago
Patient Service Representative

Job Purpose

The Patient Service Representative oversees the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process.

Duties and responsibilities
  • Provide a courteous, professional working environment
  • Maintain effective communication with patients, coworkers, and manager
  • Maintain efficient patient flow Update patient demographics interview patient for sliding fee scale services and update eligibility
  • Verify insurance and set eligibility dates in system
  • Call and remind patients to bring missing information to their appointment
  • Collect payments and patient-responsible balances
  • Post charges to patient accounts
  • Scan and import demographic and clinical documentation into patient charts
  • Schedule appointments as needed
  • Monitor patient schedule to accommodate walk-in patients
  • Direct patients to the proper department for assistance
  • Answer multi-line telephone system
  • Operate office equipment, ie. Fax, copier, computer and credit card machine
  • Provide copies of patient medical records as requested
  • Contribute to the positive image of the front office operations
  • Perform other administrative and program-related duties as assigned.
Qualifications/Knowledge/Skills/Experience
  • High School Diploma or equivalent required;
  • 3-5 years of experience in healthcare, patient services, pharmacy, or outreach coordination.
  • Strong interpersonal and communication skills, especially via phone and written outreach.
  • Proficiency in Microsoft Office (Excel, Outlook, Word) and electronic health record (EHR) systems.
  • Bilingual (English/Spanish or English/Creole) a plus.
Working conditions
  • Prolonged periods standing, walking, and/or sitting at a desk and working on a computer may be required.
Physical requirements
  • May require the occasional ability to lift up to 10 pounds.
Direct reports
  • N/A
About Us

26Health is a non-profit 501c3 organization that provides care for underserved and underinsured communities. We started in 2011 with a mission to help transform the health care landscape in Central Florida. Today, we are a safe space built on cultural competence that offers access to care to anyone in need - from primary care and mental wellness to adoptions, gender identity support, family services, emotional support, food, and clothing. Our rule is simple: Leave No One Behind.

Additional Information
  • Background screens will be performed, and education will be verified prior to employment.
  • Please be prepared to provide the required information and/or documentation.
  • 26Health is a smoke-free workplace, and smoking is prohibited in all enclosed areas of the property.
  • 26Health is an equal opportunity, affirmative action employer.

About the Company

2

26Health

Resume Resources

Free Resume TemplatesFree Resume Builder