Patient Services Representative - Pain and Rehab Medicine

Guided by specialty physicians, we foster a collaborative community built on authenticity, excellence in practice, and patient‑centered compassion.
BayCare Clinic Pain and Rehab Medicine is looking for a full-time Patient Services Representative to join our team in Green Bay. We’re looking for a compassionate, thoughtful candidate who wants to contribute to a positive experience for all our patients. The hours for this role are Monday-Friday between 8:00am - 5:00pm. This does have hybrid flexability once training is complete. No Nights! No Holidays! No Weekends!

The Clinic: 

BayCare Clinic is a successful, dynamic group comprised of 20+ specialties. We are a physician-owned entity with joint ownership in Aurora BayCare Medical Center, a 167-bed hospital located in Green Bay, WI, offering us a built-in referral base.  Each of our specialty practices have clinical autonomy and are financially sound. 

BayCare Clinic offers part-time and full-time employees a comprehensive benefits package including health, dental, disability and life insurance, as well as flexible spending options. We also offer a 401k retirement plan with a company match, generous PTO, and paid holidays. 

The Practice: 

BayCare Clinic Pain & Rehab Medicine is a high-volume practice, providing diagnosis and treatment for many pain and functional problems, ranging from musculoskeletal and neurological disorders to back pain and arthritis.  We offer a wide range of treatments, including minimally invasive procedures, ultrasound guided injections, medication management, acupuncture, and other conservative non-surgical approaches. 

The Team: 

The unique skills and talents of each member of our team contributes to our synergy and our overall goal of providing our patients with excellent care. We believe in the power of a positive, collaborative culture, and we strive to provide a supportive and energizing work environment.  

Every member of our team has a voice and is trusted to have ownership over their work. To encourage this, we provide regular opportunities for professional development, we seek out feedback and ideas, and we invite participation on a variety of projects. 

The Job: 

• Greets and checks in patients.
• Assists patients in filling out patient forms.
• Answers phones, takes messages, routes calls when necessary.
• Develops patient charts.
• Enters pertinent information into patient charts.
• Schedules patient appointments.
• Collects co-payments from patients.
• Performs general office duties.
• Respects and maintains confidentiality.
• Works in a safe, compliant and ethical manner at all times.

The Requirements: 

• A minimum of a high school education or equivalent. 
• Post high school coursework in Medical Terminology and/or Office Assistant is appropriate.
• Must have a working knowledge of medical terms and health insurance.
• Must possess strong desktop computer skills.
• Experience with EPIC is preferred.
• Prior experience in a medical setting is preferred.