Patient Services Representative

Sound Inpatient Physicians Holdings, LLC

Plano, TX

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JOB DETAILS

SALARY

$18–$20 Per Hour

SKILLS

Anatomy, Anesthesiology, Calendar Management, Certified Medical Assistant, Clinical Nursing, Clinical Support, Co-Payments, Communication Skills, Cost Control, Critical Care, Customer Support/Service, Data Entry, Demographics, Durable Medical Equipment, Electronic Medical Records, Emergency Medicine, Facebook, Fax Machines, Healthcare, High School Diploma, Hospital, Identify Issues, Improvement Metrics, Insurance, Intensive Care, Interpersonal Skills, Leadership, LinkedIn, Mail Processing, Matrix Management, Medical Assistance, Medical Equipment, Medical Office, Medical Office Administration, Medical Record System, Medical Records, Medical Terminology, Medical Treatment, Medicine, Nursing, Office Equipment, Outpatient Care, Patient Assessment, Patient Care, Patient Charts, Pediatrics, Performance Management, Presentation/Verbal Skills, Printing, Problem Solving Skills, Property Maintenance, Quality Metrics, Quality of Care, RADIUS (Remote Authentication Dial-In User Service), Standards of Care, Team Lead/Manager, Team Player, Telemedicine, Telephone Skills, Telephone Triage, Time Management, United States Air Force (USAF), Work From Home

LOCATION

Plano, TX

POSTED

5 days ago

Patient Services Representative at Sound Physicians

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Location

Radius Select 5 miles 15 miles 25 miles 35 miles 50 miles 75 miles 100 miles

Patient Services Representative

Plano, Texas

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ATS:

UKG

Job ID:

PATIE005439

Date posted:

06/29/2026

Category:

Clinical Support

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone - no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we've refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

A remote-first culture that values flexibility and collaboration
Opportunities to grow your career while making a real impact
A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you'll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

Medical insurance, Dental insurance, and Vision insurance
Health care and dependent care flexible spending account
401(k) retirement savings plan with a company match
Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sounds PTO policy
Ten company-paid holidays per year

About the Team

Southwest Pulmonary Associates, with locations in Dallas and Plano, Texas, has been a trusted part of the community for over 30 years. Our experienced team is dedicated to providing continuity of care in both inpatient and outpatient settings, ensuring that patients receive expert support every step of the way.

About the Role

The Patient Service Representative assumes a pivotal role in our practice relating directly and indirectly to patient satisfaction and to the ultimate success of the clinic. Given the integral nature of the position, the front office medical assistant's demeanor must be reflective at all times of the highest quality standards of professionalism exemplified by Southwest Pulmonary as a division of Sound Physicians. This role will serve as both the first and last point of contact for or patients.

The perfect candidate must be a team player, highly motivated and demonstrate a positive attitude. This individual will assist in checking patients in/out, collecting copays, verifying benefits, scheduling procedures, answering phones, scheduling appointments and other duties as assigned.

The Details: Full-Time, 100% In office: Mon-Fri, 8am-4:30pm/5pm,Plano, Tx 75093

Essential Duties and Responsibilities

Answering and triaging incoming calls
Scheduling patient appointments
Taking messages and routing to appropriate physician
Ensuring patient messages are addressed by the end of each day
Paging calls to physicians when necessary
Preparing patient charts for upcoming appointments
Confirming appointments with patients a week in advance
Assisting anyone who approaches the front desk - patients, vendors, etc.
Verifying insurance and obtaining referrals if needed
Checking patients in/out
Printing demographic update sheet on all scheduled patients
Verifying patient information is accurate and up to date
Collecting co-payments and outstanding balances at point of visit
Forwarding pre-certification requests to Medical Assistant
Entering data for Daily Batch
Printing and working no-show and cancellations list weekly
Initiating correspondence to outside physicians regarding no-shows and cancellations
Overseeing coordination of daily tasks
Serving as point of contact for patient escalations
Scheduling luncheons with Durable Medical Equipment (DME) representatives
Sorting and distributing faxes and mail as needed
Scanning and indexing new patient records and medical records as designated
Other duties as assigned

Values

Work Ethic- Dedication to getting the job done well and on time, regardless of circumstances, a can-do attitude
Relationship Building and Maintenance:The ability to create and nourish healthy, strong relationships, as the face of Sound
Teamwork:Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
Critical Thinking:Demonstrates the ability to be proactive, anticipate needs; ability to make good decisions with incomplete, ambiguous information
Adaptability- Demonstrates flexibility and a willingness to change as circumstances evolve and be coachable
Resourcefulness- Proactive willingness to utilize available information and tools to figure things out, not afraid to ask questions when necessary
Commitment- Demonstrates a dedication to the job, project, organization, customer/clients, and co-workers
Strategic Thinking: Demonstrates the ability to look at the big picture and proactively develop a plan of action
Being Self-Motivated: Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what is next
Collaboration:Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process

Knowledge, Skills, and Abilities

Knowledge of medical practice and care and insurance plan payers
Knowledge of physician business procedures and medical terminology
Knowledge of front office customer service levels
Knowledge of medical equipment and instruments
Ability to establish and maintain effective working relationships with patients, co-workers and vendors
Ability to read, write and communicate effectively with oral and written correspondence
Ability to exercise a degree of initiative and judgment

Education and Experience

High school diploma, or equivalent and two years of healthcare experience
2 years' experience in a medical office setting
Electronic Health Record (EMR) experience
Proficiency in the operation of a computer and other office equipment
Skill in identifying and resolving problems
Ability to use good reasoning and judgment and react calmly in emergency situations

Pay Range

$18.00-$20.00 hourly. Exact pay will be determined based on candidate experience and geographical location.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

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Hear from our team

"I truly love my job and the people I work with; everyone supports one another, celebrates successes together, and steps up when someone needs help."

Brandy Bennett,

Technology Account Services Specialist

"When you join sound, you have plenty of opportunities to grow in your career. If you want to be a leader. You have a perfect spot with our emerging leader programs. And once you graduate from emerging leader program (EmLe), you have opportunity to serve as associate medical director, program medical director. I myself was an EmLe graduate 11 years ago."

Mihir Patel, MD, MBA, CPE

Chief Executive Officer, Hospital Medicine

"Sound provides a very unique path… from being a clinician to an associate medical director, a medical director, a regional medical director. You can even go on to become a divisional CMO or a regional president."

Roberta Luskin-Hawke, MD

Regional President

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Awards

We're proud to be named one of Becker's Healthcare Top 150 Places to Work in Healthcare for 2023, 2024, 2025, and 2026. This recognition reflects our commitment to creating a supportive, rewarding environment for every team member.

About the Company

Sound Inpatient Physicians Holdings, LLC

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