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Patient Services Representative (PSR)

Kaleida Health

Olean, NY

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JOB DETAILS
SALARY
$16.75–$21.66 Per Hour
SKILLS
Administrative Skills, Calendar Management, Cardiology, Co-Payments, Communication Skills, Corporate Policies, Credit Cards, Customer Support/Service, Electronic Medical Records, Healthcare, High School Diploma, Insurance, Legal, Mail Processing, Medical Office Administration, Medical Records, Medical Terminology, Operations Management, Outpatient Care, Patient Assessment, Patient Care, Presentation/Verbal Skills, Reconciliation, Regulations, Safety/Work Safety, Telephone Skills, Time Management, Wireless Communications, Writing Skills
LOCATION
Olean, NY
POSTED
1 day ago
Patient Services Representative

Location: Olean, NY
Specialty:Cardiology
Work Type:Full-Time
Shift:First Shift

Job Details

Scheduled Work Hours: Monday-Friday scheduled between 730-430
Regular Work Week:Monday through Friday
Work Arrangement: Onsite
*Pay Range: $16.75 -$21.66

No Nights, Weekends or Holidays!
Free Parking!
Benefits Information

Why General Physician P.C.?

Work-Life Balance:Say goodbye to working nights, holidays, and weekends. No mandated overtime!
Comprehensive Benefits:Medical, dental, vision, and more.
Generous PTO:Enjoy your well-deserved time off.
401(K) with 3% Employer Contribution:Secure your financial future.
Employee Discounts:Exclusive deals, including Verizon Wireless.

Job Description

Join General Physician, P.C. Are you a Medical Receptionist (PSR) looking to take your career to the next level? General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, is excited to welcome dedicated PSR's to our growing family.

What you will be doing:

The primary purpose of this position is to serve as the initial point of contact with patients and family members through administrative duties such as check-in, check-out, and scheduling of appointments to help ensure efficient operations and patient flow.

  • Perform check-in duties such as verifying patient demographics and insurance eligibility, processing appropriate authorization forms, collecting co-payments, and following specific service line protocols.
  • Complete patient pre-registration by verifying insurance eligibility and contacting patients with questions/concerns, reviewing patient financial responsibility, and chart preparation following the Quality Checklist.
  • Check out patients upon appointment completion, schedule follow-up appointments and procedures, provide proper paperwork, and relay necessary information to patients. Answer phones and route communication appropriately, schedule appointments and document patient interaction in the EMR system in a timely manner.
  • Manage incoming mail and fax documents in accordance with company policy, and process medical record requests and referrals.
  • Process end-of-day reconciliation of cash and credit card payments.
  • Perform general office duties such as document preparation, scanning, and filing.
  • Maintain the cleanliness of the patient waiting room and ensure proper notification is made regarding the timeliness of appointments.
  • Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures, in accordance with internal and legal regulations.
  • Deliver exemplary customer service to provide a positive patient experience across the organization.
  • Perform other duties assigned by management.
Education And Experience
  • High school diploma required; two-year college degree preferred
  • Proven work experience in a healthcare facility or strong customer service experience preferred Knowledge of insurance and medical terminology preferred
  • Strong written and verbal communication skills with ability to utilize computer programs


Join General Physician, P.C., and make a difference in the lives of patients while advancing your career!

Join General Physician, P.C., and make a difference in the lives of patients while advancing your career!

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.

EEO is the Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

About the Company

K

Kaleida Health

Kaleida Health is the largest healthcare provider in Western New York, serving the area's eight counties with state-of-the-art technology and comprehensive healthcare services. Its expert, compassionate healthcare professionals are committed to providing the best possible outcomes and experience for patients and visitors. More than one million sick or injured patients choose a Kaleida Health facility annually, including Buffalo General Medical Center/Gates Vascular Institute, DeGraff Memorial Hospital, Millard Fillmore Suburban Hospital, and Women & Children's Hospital of Buffalo.

Accredited by Det Norske Veritas (DNV) Healthcare, Inc., Kaleida Health also provides important services through two long-term care facilities, over 80 outpatient clinics, including school-based health centers, and home health care through the Visiting Nursing Association of WNY, Inc. In addition, Kaleida Health’s hospitals support residency training programs of the University at Buffalo School of Medicine and Biomedical Sciences, training more than 700 residents each year.

INDUSTRY
Healthcare Services
WEBSITE
http://www.kaleidahealth.org/

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