Patient Services Representative PT29

Summary: The Patient Services Representative (PSR) shall provide excellent customer service. The PSR works collaboratively and professionally with the other staff, under the direction of the supervisor and in collaboration with other employees, for the effective and efficient delivery of the health care services. PSR's perform receptionist, clerical and administrative duties. These duties include accepting and responding appropriately to calls, scheduling appointments, verifying insurance, collecting and documenting payments, compiling and recording appropriate documentation, and utilizing and understanding specific knowledge of medical and dental terminology.

Essential Duties and Responsibilities include, but are not limited to:

• Patient Preparation & Documentation: Accurately collect and document insurance, demographics, communications, authorizations, and support services (e.g., translation, transportation); ensure timely scanning and data entry.
• Financial & Compliance Duties: Verify insurance and income, collect payments, reconcile finances daily, maintain confidentiality, follow policies, and complete all required trainings.
• Customer Service & Scheduling: Provide courteous, professional service in person and on the phone; ensure timely and accurate appointment scheduling, follow-ups, and patient access to care.
• Quality & Safety Assurance: Contribute to quality improvement efforts, follow infection control protocols, and support a clean, safe clinical environment for all patients and staff.
• Team Communication & Collaboration: Maintain smooth clinic flow, document interactions, respond promptly to communications, attend meetings, and assist across provider teams as needed.

Physical Demands: Duties are generally performed in an office environment where hazards and discomforts are controlled and modified. This position requires the ability to stand, bend at the waist, kneel, reach over the head, talk, hear, and see. Must be able to move or lift documents and materials weighing up to 30 pounds. Position requires knowledge and use of typical office equipment including telephones, copiers, fax machines, and personal computers. Position requires frequent contact with fellow employees, patients and community. Position may require travel to other sites for work assignments, meetings or training.

Benefits:

• 401K available on the 1st day of hire for all employees, Family Healthcare will match dollar for dollar up to 3% and .50 cents on the dollar for the next 2% up to 5% of yearly earnings
• Profit Sharing: All employees are eligible for up to 5% of yearly earnings after working with Family Healthcare for 6 months consecutively
• Employee Assistance Program for counseling
• Tuition Reimbursement Program

Qualifications - Education/Experience:

• High school diploma/GED and verifiable experience.
• Bilingual in English and Spanish preferred.
• Basic familiarity with medical and dental office routine and terminology.
• Ability to work well as a team, exhibit integrity, use good judgment and keep confidential information.
• Demonstrate reliable attendance and punctuality consistently.
• Proficient typing and spelling skills are essential.
• Pass PSR competency within the first 90 days and annually.

Required Vaccines and Test: Influenza, MMR, Varicella, TB test, and Negative Drug Test results. Additional Vaccines may be required.