Patient Services Representative - REACCH Program

Join our team of Life Changers!

At UPMC, we are committed to providing Life Changing Medicine through compassionate, patient-centered care. UPMC is seeking a Patient Services Representative (PSR to join our team and support a high-quality patient experience within a fast-paced clinical environment.

This role is ideal for an individual with strong customer service skills who thrives in a team-oriented setting. The Patient Services Representative serves as the first point of contact for patients and plays a key role in ensuring efficient front-end operations and a positive patient experience.

UPMC is hiring a full-time Patient Service Representative to support our REACCH Program team/office in Harrisburg.

Shift/Hours: Monday-Friday, 7:30am-4:00pm - Rotating extended hours until 5:30 PM on Mondays and Tuesdays (Flex time will be given later in the week - No weekends or holidays!

Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Apply today!

Purpose:

The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer‑friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow‑up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA rules and regulations.
• *Performs in accordance with system-wide competencies/behaviors
• *Performs other duties as assigned.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran