Patient Services Representative

Job Location

Onsite - Redding, CA

Requirements

• 1 year of experience in patient services, medical front office, patient access, or healthcare administration.
• Proficiency in patient registration, check-in, and demographic and insurance verification.
• Experience with scheduling patient appointments in an outpatient healthcare setting.
• Proficiency in Electronic Health Record (EHR) systems and accurate patient record updates.
• Familiarity with healthcare and insurance forms, intake documentation, and payment collection.
• Ability to communicate professionally with patients, families, healthcare providers, and staff.
• Ability to maintain patient privacy and adhere to organizational, state, and federal healthcare requirements.
• Ability to work onsite in Redding, CA; candidates must be located in Shasta County.
• Ability to work a full-time day schedule, five 8-hour shifts, generally 8:00 AM to 5:00 PM.

Preferred Requirements

• Experience with revenue cycle or patient access workflows.
• Experience working in an outpatient medical facility or clinic.
• Proficiency in handling multiple patient-facing and administrative tasks in a fast-paced environment.
• Experience orienting or assisting other staff with departmental processes.

Summary / Duties

The role serves as the first point of contact for patients at an outpatient medical facility in Redding, CA. Responsibilities include greeting and checking in patients, verifying demographic and insurance information, scheduling appointments, updating the Electronic Health Record, and supporting patient intake processes. The role also assists with completion of healthcare and insurance forms, collects payments for services, and responds to patient and family questions with clear, professional communication. This position works closely with healthcare providers and administrative teams to support efficient patient flow and accurate documentation. The representative must maintain confidentiality, follow applicable organizational and regulatory requirements, and may assist with specific departmental tasks or orientation of other staff.