Patient Services Representative

PURPOSE

 

The Patient Services Representative is responsible for supporting departmental efficiencies and clinic front office operations. Their responsibility includes, but is not limited, to performing patient registration, pre-admission and admission, reception and discharge functions; ensuring all consents, financial and demographic information is up to date for patients served in a timely and efficient manner. The Patient Services Representative is responsible for employing proper, compliant patient liability collection techniques, before, during & after date of service; produce and monitor assigned reports; coordinate consumer appointments with the Centralized Scheduling department. The Patient Services Representative provides thorough, courteous and professional assistance to internal and external customers in accordance with the Center’s Behavioral Principles and Core Values.

TASKS

1. Provides coverage of main reception area and main telephone, taking and relaying messages.
2. Greets patients, visitors and the general public in the main reception area.
3. Checks in patients presenting at front desk for scheduled/unscheduled appointments via the EHR scheduling system and the Front Desk Screening/Walk-In Log.
4. Completes registration process for patients with scheduled and unscheduled appointments.
5. Performs focused reviews of charts to determine if all financial and demographic data is current. Determines if any consents are out of date. Notates any deficiencies on appointment sheet.
6. Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner.
7. Creates charts for unscheduled appointments.
8. Obtains/scans copies of insurance card, identification or drivers license, and social security cards.
9. Collects co-pays, deductibles and other out of pocket amounts and fees at the time of visit. Reconcile daily collections and prepares deposits logs accordingly.
10. Responsible for assigned Change Fund and adherence to cash collections protocol.
11. Ensures reminder calls are made three days prior to scheduled appointment referencing automated reminder call system.
12. Ensures all phones are answered within 3 rings.
13. Documents prescriber’s cancellation and no-show appointments in EHR.
14. Initiates Hospital Discharge Tracking form. Obtains collateral from identifying hospital.
15. Produce and monitor assigned reports.
16. Serves as backup to all Business Services Support functions.