Patient Services Representative

WELCOME TO THE SEAPORT SCRIPPS HOME HEALTH FAMILY!

At Seaport Scripps Home Health, we believe that a career in healthcare the noblest of professions. Great clinical operations support makes home health possible. They help us fulfill our mission to provide LIFE CHANGING SERVICE to our patients and their families.

A career with Seaport Scripps Home Health requires a commitment to making work fun and CELEBRATING successes; delivering and holding each other to the HIGHEST STANDARDS of care and professionalism; continual LEARNING; treating others as PEOPLE whose interest matter as much as our own; being innovative while using GOOD JUDGEMENT. One other thing about our work culture; we know that in order for our patients to receive the care they deserve, we to put our EMPLOYEE’S FIRST.

JOB SUMMARY

The Patient Services Representative serves as the first point of contact for visitors and callers, providing exceptional customer service and administrative support. This role ensures smooth front desk operations and assists with various office tasks to maintain an efficient and welcoming environment.

RESPONSIBILITIES

• Greet and assist visitors in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls promptly.
• When answering patient calls or handling patient-related inquiries, confirm identity and verify information in accordance with HIPAA guidelines.
• Manage incoming and outgoing mail and deliveries.
• Maintain a clean and organized reception area.
• Assist with basic administrative tasks such as filing, data entry, and document preparation.
• Handles inquiries and provides accurate information about the company.
• Support other departments as needed with clerical tasks.
• Maintains visitor log and documents related to vendor and guest visits
• Checks incoming mail daily, sorts appropriately, and delivers or scans mail to recipients.
• Ensure compliance with HIPAA regulations by safeguarding patient information and maintaining confidentiality at all times.
• Maintains the emergency preparedness patient roster within the front office binder
• Maintains the files, equipment, supplies, postage and general office and kitchen condition in an orderly manner.

JOB REQUIREMENTS

• A minimum of two years’ experience in office or customer service, preferably in home health or health care, or graduation from a one- or two-year business college preferred.
• Able to type 50 words per minute.
• Strong communication, organizational, and multitasking skills.
• Proficient Computer and Telephone skills
• Knowledge of Medical terminology

Pay Range: $23 - $29 per hour