Patient Services Representative

The Patient Services Representative (PSR) serves as a critical liaison between internal clinical groups, clinical sites, and internal operational functions (Manufacturing, Supplier Management, and Quality) to ensure the seamless coordination and timely execution of the patient journey. This role is responsible for tracking patient-specific timelines, proactively identifying and resolving bottlenecks, and ensuring cross-functional alignment so that patients receive therapies, products, or services without delay. Responsibilities: Serve as the primary point of contact between internal teams and external clinical sites regarding patient status and journey milestones. Coordinate with clinical site staff (investigators, coordinators, nurses) to gather, confirm, and relay patient-specific information needed to progress the patient journey. Own end-to-end visibility of individual patient timelines, from initiation through product delivery/administration. Provide regular status updates to internal stakeholders and, where appropriate, to clinical sites regarding patient progress. Partner with Manufacturing teams to confirm production scheduling, batch status, and any manufacturing-related updates that impact patient timelines. Liaise with Quality teams to monitor release timelines, quality holds, deviations, or compliance issues that could impact delivery to the patient. Facilitate timely communication across these groups to ensure alignment on critical path activities and resolve conflicts or delays. Ensure all patient journey activities are conducted in accordance with applicable regulatory, quality, and company compliance requirements. Support audits and inspections by maintaining thorough, accurate documentation of patient journey activities. Identify opportunities for process improvement in patient coordination workflows and contribute to implementation of best practices. Maintain confidentiality and handle patient information in compliance with HIPAA/GDPR (or applicable regional privacy regulations). Qualifications: