Patient Services Representative

Summary:

• Shift: 5x8 0800-1630 M-F, no holidays
• Duration: 13 Weeks, willing to extend longer as needed after evaluating staff coverage

Responsibilities:

• Generate orders for radiology exams using the order entry system.
• Schedule outpatient and inpatient procedures including Ultrasound, CT, MRI, Fluoroscopy, and Nuclear Medicine.
• Maintain accurate departmental billing records.
• Answer, screen, and triage telephone calls within the departmental communication system.
• Utilize departmental paging system and contact on-call personnel and Radiologist as needed.
• Respond to patient questions and provide directions to different clinics, units, modalities, parking, and eating facilities.
• Maintain confidentiality of patient information.
• Schedule and reschedule a variety of Radiology exams using EPIC following approved protocol for each exam.
• Utilize financial clearance matrix when scheduling outpatient procedures.
• Communicate various types of information to patients, referral agencies, departments, physicians, and the community.
• Assist patients in completing various documents such as pre-procedure forms for radiology procedures.
• Facilitate patient check-in and check-out process by verifying patient identity, coordinating interpreter services, and arranging patient transportation.
• Utilize Accu-Reg to ensure Minimum Data Set has been provided by patient for proper billing.
• Perform general clerical duties such as processing mail and stocking supplies.
• Adhere to the National Patient Safety Goals as described yearly by the Joint Commission.

Requirements:

• Graduate of High School, or equivalent.
• Minimum one year of experience in a healthcare setting, or three years of general office or community services experience, or equivalent education/experience.
• EPIC Experience is required.