Who We Are:
Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.
What We Offer:
- Choice of three health insurance plans• Dental insurance coverage• Vision insurance coverage• 401(k) with company match and profit-sharing plan• Company-paid short-term and long-term disability coverage• Company-paid life insurance for you and your family• Access to company-provided training and educational resources• Eligibility for annual merit-based performance increases• Accrued General Purpose Time (GPT)• Eight company-paid holidays• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days• Complimentary Employee Assistance Program (EAP) for all employees and their dependents
About the Role:
The Patient Services Team Leader oversees daily front office operations and supervises patient services staff to ensure an efficient, positive, and patient-focused experience. This role requires knowledge of insurance products, an understanding of commonly used insurance companies and plan limitations, and the ability to help resolve coverage-related concerns.
How You’ll Drive Our Mission Forward:
Front Office Operations & Patient Experience
- Manage patient reception for clinic visits and diagnostic testing, ensuring a welcoming and professional environment.
- Monitor patient services procedures to uphold consistent, high-quality service standards.
- Maintain accurate and efficient schedule management; support optimal patient flow and provider workflow.
- Collaborate with physicians/providers, Nursing Team Leaders, Clinic Coordinators, and other departments to meet patient and provider needs.
- Perform short-term schedule maintenance and resolve patient/member issues promptly.
- Assist with Patient Services Representative duties when needed, including check-in/check-out, scheduling, and chart preparation.
Leadership & Team Development
- Supervise Patient Services staff and oversee daily operations of the front office team.
- Conduct and support training, onboarding, and ongoing education of team members.
- Promote a positive and supportive environment that encourages teamwork and service excellence.
- Coach, mentor, and guide team members to improve performance and productivity.
- Monitor staff performance, complete evaluations in a timely manner, and address concerns as needed.
- Ensure adequate staffing levels and approve GPT requests.
- Maintain compliance with CIS policies, procedures, and departmental standards.
- Serve as a liaison between staff, physicians, team leaders, and the Practice Administrator.
Administrative & Compliance Responsibilities
- Maintain proper security and safeguarding procedures for cash boxes.
- Communicate operational challenges or improvement opportunities to the Practice Administrator.
- Participate actively in electronic health record (EHR) processes, including SRS scanning and documentation accuracy.
- Support CIS’s mission by performing additional duties as assigned.
- Maintain patient confidentiality in accordance with HIPAA standards.
What Makes You a Great Match:
- High school diploma required; college education preferred.
- Strong communication and organizational skills.
- Proficiency with computers and scheduling systems.
- Knowledge of insurance products preferred.
- Prior management or supervisory experience preferred.
- Minimum of two years of experience in a healthcare-related field preferred.
- A commitment to teamwork, service excellence, patient-centered care, and continuous improvement.