Patient Services Representative - Tonawanda, NY

Location: UBMD Primary Care – 2465 Sheridan Dr, Tonawanda, NY 14150 

Schedule: Monday–Friday, 9:00 AM– 5:00 PM, with one (1) evening shift per month (12:00 – 8:00 PM)

Pay Range: $17.00–$19.00/hour 

Status: Full-Time, Non-Exempt AA/EOE

About the Role:

UBMD Primary Care is seeking skilled, patient‑focused Patient Services Representatives (PSRs) to join our busy outpatient clinics in Tonawanda. This role is ideal for someone who excels at communication, thrives in a fast‑paced environment, and enjoys helping patients feel supported from the moment they walk in.

What You’ll Do:

In this role, you’ll use your communication, organization, and problem‑solving skills to ensure a smooth and positive patient experience. Responsibilities include:

• Greeting and checking patients in and out
• Managing a high volume of phone calls and directing inquiries appropriately
• Verifying insurance coverage and updating patient information
• Scheduling appointments and coordinating referrals
• Collecting copays and completing daily payment balancing
• Providing general customer service and administrative support
• Assisting with prior authorizations, imaging requests, and follow‑up tasks
• Maintaining accuracy and confidentiality in all patient interactions
• Supporting clinic operations by following HIPAA, OSHA, and PCMH standards

Skills That Lead to Success:

Core Skills:

• Strong communication and customer‑service abilities
• Comfort navigating EMR systems (EPIC or similar)
• Ability to multitask and stay organized in a busy environment
• Accuracy in data entry and payment handling
• Problem‑solving and resourcefulness
• Professionalism and reliability

Technical Skills:

• EMR proficiency
• Insurance verification
• Appointment scheduling
• Multi‑line phone systems
• Basic office technology (faxing, copying, scanning)

Qualifications:

• High school diploma or GED required; Associate’s degree preferred
• 1–2 years of experience in a medical office or customer‑service setting
• Experience with EMR systems and Healthenet strongly preferred
• Knowledge of medical terminology and insurance plans helpful
• Proficiency with Microsoft Office preferred

Work Environment

• Fast‑paced, well‑lit outpatient clinic
• Frequent sitting, standing, talking, and computer use
• Light lifting up to 15 lbs
• Regular, predictable attendance required
• May occasionally travel to other UBMD Primary Care locations

Additional Information

Employment is contingent upon a successful background check and drug screen. UBMD Primary Care is a smoke‑free and drug‑free workplace and an Equal Opportunity Employer.

UBMD Primary Care is an equal employment opportunity (EEO) employer.  We are committed to the principles of equality in employment and opportunity for all employees without regard to race, color, citizenship status, national origin, ancestry, gender or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation or any other factor and/or status protected by law.  We expect all employees to adhere to these principles of equality which apply to all aspects of the employment relationship including hiring, job selection, job assignment, compensation, corrective action, termination, access to benefits and training and other privileges of employment.