Administrative Skills, Biometrics, Cardiovascular, Co-Payments, Communication Skills, Customer Support/Service, Demographics, Epic Systems, Fax Machines, Financial Management, Fingerprint Recognition, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Medical Billing, Medical Record System, Medical Records, Medical Terminology, Operational Support, Operations, Patient Assessment, Patient Care, Patient Education, Patient Follow-up, Patient Registration, Quality of Care, Regulations, Team Player, Telephone Triage, Test Plan/Schedule, Testing, Time Management, Usability Engineering, Vascular Surgery, Wound Care
Patient Services Representative - Vascular Surgery
UPMC Hamot | Full-Time | Monday-Friday, 8:00 AM - 4:30 PM
UPMC Hamot is seeking a dedicated Patient Services Representative (PSR to join our Vascular Surgery team. This position plays a vital role in delivering an exceptional patient experience while supporting the daily operations of a fast-paced specialty practice. Prior Epic experience is highly preferred.
The Patient Services Representative serves as the first point of contact for patients and families, providing excellent customer service and ensuring a seamless experience throughout the continuum of care. Responsibilities include patient registration, scheduling, insurance verification, collection of copayments, updating demographic and insurance information, and promoting the use of innovative patient-facing technologies and resources.
In the Vascular Surgery office, the PSR plays a critical role in coordinating follow-up appointments, diagnostic testing, and procedural scheduling to ensure timely and accurate patient care. This position is responsible for maintaining registration accuracy, supporting efficient patient flow, and helping providers deliver high-quality care.
Why Join Our Team?
- Monday-Friday schedule with no weekends
- Supportive and collaborative team environment
- Excellent workplace culture focused on patient-centered care
- Frequent educational and professional development opportunities
- Exposure to innovative technologies and equipment used in cardiovascular surgery, wound care, and vein procedures
- Opportunity to work closely with providers and clinical staff in a specialized surgical practice
Responsibilities:
- Provide a warm greeting for all patients
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Collect copayments and any other applicable patient payments at the point of service
- Confirm and/or update patient registration information at checkout
- Schedule follow-up appointments within the practice at checkout
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Help patients navigate the healthcare system by providing clear and understandable instructions.
- Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Register patients in Biometrics (fingerprint recognition program and explain benefits
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA rules and regulations
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
- Completion of high school graduate or equivalent is required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
- Act 31 Child Abuse Reporting
- Act 33
- Act 34
- Act 73 FBI Clearance
UPMC is an Equal Opportunity Employer/Disability/Veteran
U
University of Pittsburgh Medical Center